Tennille Dunn
Southport,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed The Fish House and many other companies over the years. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in cash handling and memory retention, fostering loyal clientele and ensuring seamless dining experiences in high-volume settings.
Overview
19
19
years of professional experience
Work History
Server
Mr. P’s Restaurant
03.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/ Bartender
Fish House Restaurant
02.2006 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associates - Hotel, Resort And Restaurant Management
Cape Fear Community College
Wilmington, NC06.2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- High volume dining
- Allergy awareness
Timeline
Server
Mr. P’s Restaurant
03.2022 - 12.2024
Server/ Bartender
Fish House Restaurant
02.2006 - 11.2021
Associates - Hotel, Resort And Restaurant Management
Cape Fear Community College
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