Tennille Farris
Atlanta,GA
Summary
Accomplished Restaurant General Manager with a proven track record at Taco Bell, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and fostering a positive work environment, I significantly reduced employee turnover. Expert in leveraging customer feedback to drive service excellence and operational improvements, ensuring both high-quality food and exceptional guest relations.
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
TacoBell
02.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant General Manager
Five Guys Burger And Fries
08.2018 - 01.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2024
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Guest relations
- Facility maintenance
- Scheduling coordination
- Employee retention
- Restaurant promotion
- Order management
- Budget planning
- Schedule coordination
- Purchasing
- Food preparation
- Business management
- Sanitation standards
- Allergy awareness
- Menu development
- Reservation management
- Online ordering management
- POS system
- Local marketing
- Restaurant promotion management
- Service standards
Timeline
Restaurant General Manager
TacoBell
02.2022 - Current
Restaurant General Manager
Five Guys Burger And Fries
08.2018 - 01.2022
MBA - Business Administration And Management
Southern New Hampshire University
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