Summary
Overview
Work History
Education
Skills
Timeline
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Tennille Hanna

Kingstree,SC

Summary

Dynamic retail professional with a proven track record at Pilot Travel Center Flying J, excelling in customer service and sales performance. Expert in inventory management and visual merchandising, driving revenue growth through strategic planning and staff training. Adept at fostering customer relationships, resulting in increased repeat business and enhanced team productivity.

Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.

Overview

2
2
years of professional experience

Work History

Assistant Shift Lead

Five Below
02.2025 - 04.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Retail Sales Manager

Pilot Travel Center Flying J
01.2024 - 01.2025
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Merchandising Specialist

Lowe's
06.2023 - 12.2023
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Assembled quarter and full-size point of purchase promotional displays.

Education

High School Diploma -

Lake City High School
Lake City
06-1994

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Sales support
  • Schedule management
  • Multi-line phone systems
  • Quickbooks
  • Supply restocking
  • File systems management
  • Payroll processing
  • Supply ordering
  • Spreadsheet management
  • Payroll administration
  • Database administration
  • Accounts receivable and payable
  • Managing purchasing activities

Timeline

Assistant Shift Lead

Five Below
02.2025 - 04.2025

Retail Sales Manager

Pilot Travel Center Flying J
01.2024 - 01.2025

Merchandising Specialist

Lowe's
06.2023 - 12.2023

High School Diploma -

Lake City High School

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Tennille Hanna