Tennille Harkness

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Resolved system, hardware and telephone issues within 1 hours improving efficiency among departments.

• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Planned optimal workflow through successful scheduling and task delegation.
• Maintained customer satisfaction with quick and professional handling of product returns.

Practiced safety at all times in the factory work place environment.

Skilled in verbal, written and electronic mail communication.

Responded to any participants concerns.

Assigned participants to the position that would best fit their abilities.

Coached, mentored and supervised participants.