Summary
Overview
Work History
Education
Skills
Timeline
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TENNILLE HENRY

Mason,MI

Summary

Trusted operations and people leader with 20+ years of experience. Known for improving efficiency through effective staff management and being a leader among peers as a subject matter expert. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
01.2013 - Current
  • Manage daily operations of $1.5 million front end unit
  • Responsible for full cycle employee experience
  • Directly accountable for recruiting, onboarding, training, and performance management
  • Made turnover goals yearly by at least 10% through fostering a positive work environment
  • Inventory control, cash handling, and Asset Protection responsibility
  • Exceeded inventory goals 10 years in a row
  • Recognized as best in class for theft prevention techniques
  • Training Captain for Region
  • Responsible for training new in role Store Managers and Assistant Managers
  • Provided coaching to new associates and feedback to leadership on performance
  • Acted as peer mentor
  • Partner to Regional Manager to establish training plans for new leadership
  • Drive profitability by ensuring accurate payroll planning and management
  • Create schedules that maximize customer service while meeting labor guidelines
  • Made labor projections every month in role
  • Ensure margin delivery through thoughtful merchandising techniques and reaction to customer feedback
  • React quickly when sales are not meeting expectations
  • Routinely given test projects from corporate headquarters to pilot due to strong merchandising skills
  • Created a positive customer experience through a wall-trained staff and strong interpersonal skills
  • Consistently exceeded company standards for customer feedback by at least 10%.

Office Manager

Advanced Employment
11.2011 - 08.2012
  • Trusted with handling sensitive information with discretion, maintaining confidentiality of personnel records and company documents
  • Provided exceptional customer service when addressing client inquiries or concerns
  • Managed phone, email, and written correspondence
  • Lead recruitment process through effective sourcing, interviewing, and onboarding
  • Responsible for ensuring a seamless integration into the team dynamic.

Restaurant General Manager

Steak N Shake
09.2001 - 11.2011
  • Accountable for the full operations of dine in and drive through of $2 million business and 15 person team
  • Reduced food waste through execution and follow up of inventory management routines and portion control
  • Ensured labor control and strong operations through effective schedule preparation and task assignments
  • Developed 6 shift managers to assist in leading this process
  • Oversaw cash handling operations including balancing of registers, transaction reconciliation, and researching all cash related problems
  • Responsible for full employee lifecycle and experience
  • Interviewed, selected, trained, and on boarded staff
  • Delivered effective coaching and performance management documentation including termination responsibilities
  • Set clear expectations for team and ensured cohesive teamwork to provide a positive work environment.

Education

Hotel, Motel, and Restaurant Management -

Johnson & Wales University
Providence, RI

Skills

  • Recruitment analytics
  • Collaboration Abilities
  • Organizational Development
  • Talent management
  • Diversity and Inclusion
  • Exit Interviews
  • Paperwork Processing
  • Recruitment Strategies
  • Data Verification
  • Retention Strategies
  • Problem-Solving
  • Time Management

Timeline

Store Manager

Rite Aid Pharmacy
01.2013 - Current

Office Manager

Advanced Employment
11.2011 - 08.2012

Restaurant General Manager

Steak N Shake
09.2001 - 11.2011

Hotel, Motel, and Restaurant Management -

Johnson & Wales University

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TENNILLE HENRY