Work History
Education
Skills
Timeline
Generic

Tennille Kisner

Covington,OH

Work History

Parts Delivery Driver

Buck's Truck Repair
2011 - 2013
  • Managed timely delivery of parts to customers, ensuring optimal service and satisfaction.
  • Operated various delivery vehicles while adhering to safety regulations and protocols.
  • Maintained accurate inventory records for parts delivered, enhancing tracking efficiency.
  • Collaborated with warehouse staff to streamline loading processes and minimize delays.
  • Implemented route optimization techniques, improving delivery times significantly.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Strengthened relationships with clients by providing courteous and efficient service during deliveries.

Waitress/Hostess

Ruby Tuesday
2010 - 2011
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.
  • Trained new team members on menu knowledge and service standards.
  • Managed cash and credit transactions efficiently, ensuring accuracy at point of sale.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.
  • Led team communication efforts to streamline shift changes and assignments effectively.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Greeted and seated guests, ensuring prompt service and positive dining experiences.
  • Managed reservations and waitlists, optimizing seating efficiency during peak hours.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Promoted business loyalty by fostering positive customer relationships.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained cleanliness and organization of the entrance area to enhance guest impressions.
  • Trained new hosts on customer service standards and operational procedures.
  • Collaborated with kitchen and wait staff to coordinate timely food delivery.

Waitress/ Food Prep

VFW
2009 - 2011
  • Delivered exceptional customer service in high-pressure dining environments.
  • Managed multiple tables efficiently to ensure timely food and beverage service.
  • Collaborated with kitchen staff to communicate orders and dietary restrictions effectively.
  • Trained new team members on service protocols and menu knowledge.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Resolved customer complaints swiftly to uphold restaurant reputation and satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Dental Assistant

Dr. Andrews
2007 - 2009

Dental Assistant

Dr. Case
2006 - 2007
  • Assisted in patient care and management for diverse dental procedures.
  • Maintained sterilization protocols and ensured compliance with health regulations.
  • Prepared examination rooms and organized dental instruments efficiently.
  • Educated patients on oral hygiene practices and post-treatment care.

Dental Assistant

Dr. Obenchain
1998 - 2006
  • Assisted in patient preparation and care during dental procedures
  • Managed inventory of dental supplies and ensured timely restocking
  • Maintained cleanliness and organization of treatment areas
  • Educated patients on post-treatment care and oral hygiene practices
  • Scheduled appointments and coordinated patient follow-ups efficiently
  • Supported dentists by providing instruments and materials during procedures
  • Documented patient records accurately in electronic health systems
  • Trained new staff on office protocols and best practices for patient care
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Verified patient insurance eligibility and benefits.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Prepared patient X-rays and images for review by dentist.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.

Dental Secretary

HealthPark Dentistry
1996 - 1998
  • Assisted with patient scheduling and appointment confirmations.
  • Managed patient records using electronic health record systems.
  • Processed insurance claims and verified patient coverage details.
  • Provided front desk support, including answering phones and greeting patients.
  • Facilitated communication between dental staff and patients for effective service delivery.
  • Organized office supplies and maintained a clean reception area for optimal operations.
  • Supported billing and payment processing tasks to streamline financial workflows.
  • Learned office protocols to enhance efficiency in daily administrative tasks.
  • Collaborated closely with team members in daily operations of the dental office while maintaining confidentiality of sensitive information at all times.
  • Managed inventory effectively, ordering necessary supplies when needed to maintain smooth operation of the dental office.
  • Provided exceptional customer service to both new and existing patients, fostering loyalty towards the practice.
  • Handled challenging situations with diplomacy and professionalism, resolving conflicts swiftly among staff or patients as needed.
  • Improved patient experience by answering inquiries promptly and providing accurate information on dental procedures.
  • Contributed to the efficient running of the dental practice by coordinating staff schedules, meetings, and training sessions.
  • Coordinated referrals to other specialists, ensuring continuity of care for all patients.
  • Assisted in optimizing appointment scheduling systems to minimize wait times and maximize dentist availability.
  • Developed comprehensive knowledge of dental terminology and insurance codes to ensure accuracy in billing processes.
  • Facilitated smooth communication between dentists and patients through clear, professional correspondence.
  • Gathered relevant medical history from patients prior to their appointments, enabling dentists to provide tailored treatment plans accordingly.
  • Maintained an organized reception area, creating a welcoming environment for patients upon arrival.
  • Enhanced office productivity by organizing dental records and maintaining a streamlined filing system.
  • Increased patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Served as a reliable point of contact for dentists, staff, and patients alike, maintaining open lines of communication to promote a cohesive work environment.
  • Updated patient contact information regularly within the database, facilitating effective communication between the practice and its clients.
  • Strengthened patient relationships with empathetic listening skills during phone calls or face-to-face interactions.
  • Ensured timely billing processes for prompt payments while handling insurance claims accurately and professionally.
  • Supported dentists with accurate recordkeeping during consultations, improving overall treatment planning efficiency.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Helped patients complete necessary medical forms and documentation.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed patient billing processes for timely, accurate payments.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Education

High School Diploma - Dental Radiology

Sinclair Community College
Dayton, OH
2009

No Degree - Psychology And Social Work

Edison Community College
Piqua, OH
1996

High School Diploma -

Covington High School
Covington
1995

Skills

  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Treatment room setup
  • Sterilization techniques
  • X-ray processing
  • Appointment scheduling
  • Professionalism and etiquette
  • Team collaboration
  • Instrument sterilization techniques
  • Patient scheduling
  • Cross-training capabilities
  • Infection control proficiency
  • Patient relations
  • Impression taking skills
  • Dental staff support
  • Dental staff assistance
  • Treatment room breakdown
  • Oral hygiene education
  • Patient education
  • Dental material handling
  • Sanitation protocols
  • Electronic charting
  • Patient services
  • Teeth cleaning assistance
  • First aid training
  • Restorative procedures
  • Oral surgery assistance
  • Inventory management
  • Office administration duties
  • Endodontic procedure assistance
  • Restorative dentistry
  • Patient care coordination
  • Dental software management
  • Complex Problem-solving
  • Restorative dentistry support
  • Oral surgery
  • Dental records
  • Pediatric dental care
  • Medical records management
  • Data confidentiality measures
  • Patient record maintenance
  • Emergency response preparedness
  • Patient intake procedures
  • Procedure support
  • Patient data gathering
  • Preventive dentistry promotion
  • Dental impression specialist
  • Dental terminology
  • HIPAA compliance
  • Team collaboration abilities
  • OSHA regulations
  • Instrument selection
  • Oral healthcare
  • Disinfecting rooms and equipment
  • Stress management techniques
  • Instrument preparation
  • Radiography safety
  • Patient records gathering
  • Dentrix proficiency
  • Oral X-rays
  • Patient schedule management
  • Strong writing and verbal skills
  • Surgical setup
  • Dental hygiene
  • Taking X-rays
  • Chairside assistance
  • Oral health education
  • Exam room setups
  • Infection control procedures
  • Dental procedure preparation
  • Chair-side support
  • Teamwork and collaboration
  • Disinfection and sterilization
  • Full mouth radiographs
  • Treatment room preparation
  • Instrument sterilization
  • Personable communication

Timeline

Parts Delivery Driver

Buck's Truck Repair
2011 - 2013

Waitress/Hostess

Ruby Tuesday
2010 - 2011

Waitress/ Food Prep

VFW
2009 - 2011

Dental Assistant

Dr. Andrews
2007 - 2009

Dental Assistant

Dr. Case
2006 - 2007

Dental Assistant

Dr. Obenchain
1998 - 2006

Dental Secretary

HealthPark Dentistry
1996 - 1998

High School Diploma - Dental Radiology

Sinclair Community College

No Degree - Psychology And Social Work

Edison Community College

High School Diploma -

Covington High School

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Tennille Kisner