Tennille Mitchell
Blythewood,SC
Summary
Results-oriented Information Technology professional with over ten years of experience in healthcare settings, specializing in Cerner systems. Proven expertise in clinical EMR implementation, project management, and vendor relations, ensuring effective communication and issue resolution across all levels of the organization. Committed to leveraging a strong clinical background and Cerner certifications to drive system enhancements that align with end-user needs. Eager to further develop knowledge and skills while contributing to an innovative organization focused on advancing healthcare technology.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consultant
IMethods
09.2023 - 05.2025
- Provided steady state and maintenance support for client during Epic conversion.
- Supported Ambulatory, Acute, Powerforms, Orders, Message Center, Mpages, Iview, and Telehealth
- Implemented Oracle Cerner AI Clinical Assistant Agent to aid providers in completing visit documentation more efficiently.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Facilitated knowledge transfer among team members by leading training sessions on new tools.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Collaborated with customers and created new interagency powerform that was utilized by case management department
- Generated reports detailing findings and recommendations.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
Consultant
HCTEC
01.2020 - 05.2023
- Supported hospital and all ambulatory clinics as they transitioned to Epic
- Provided steady state support
- Made ad hoc changes to the Cerner system as required to meet Joint Commission and other regulatory requirements
- Orders/PowerPlan support
- Ambulatory Clinic Support
- Athena Health application support
- Assisted in reconciliation of the Athena EMR
- Customer Service Manager for Clinical Service Desk
- Created knowledge articles for all Cerner applications for the service desk analyst to utilize in troubleshooting issues within Cerner Millennium
IT Clinical Applications - IT Physicians Systems Analyst II
Prisma Health Information Technology
01.2016 - 01.2020
- Implemented and Supported Cerner OneChart Ambulatory go-lives
- Cerner Millennium implementation, design, training, build and support
- Subject matter experts for Cerner PowerChart Touch application; supporting providers accessing the EMR via Apple iPhones
- Managed and maintained orders in OneChart EMR
- Orders build
- Supported NetSmart Mobile Care; HomeCare application
- Supported Mckesson Homecare
- Oncology PowerPlan and regimen build
- Cerner Message Center pool build
- Gathered and organized information by observing, receiving and otherwise obtaining information from all relevant sources.
- Analyzed data by identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts, proposing and implementing solutions or alternative methods.
- Engaged in day to day interactions with user community and worked collaboratively with multiple clinical and IT Stakeholders
- Assisted informatics team with developing/modifying workflow based on system limitations
- Processed and identified complex issues and reviewed related information to develop and evaluate options and implement solutions.
- Identified measures or indicators of departmental performance and the actions needed to improve or correct performance, relative to the goals of the department.
- Determined how a system should work and how changes in conditions, operations and the environment will affect outcomes.
Information Services - Senior Systems Analyst
Baptist Health
01.2012 - 01.2016
- Bridge Analyst; Human Milk
- BMDI and IView Clinical Analyst
- Charges - Alpha Billing
- CareNet Management - Orders - Build Orders using the Order Catalog tool, DTAs using the DTA Wizard, Make extensive use of the DCP tools to build Care Sets, Order Sentences, and Order Entry Formats; Built and modified PowerForms, and PowerPlans for Cerner Millennium PowerChart; Core Code Builder for aliasing, Also used Bedrock for building IView, NHQM, eQuality Mpages.
- Security - HNA User, built all new accounts for Cerner Associates aligned to Baptist Health
- Getwell Network
- Baptist MD Anderson - Oncology
- Managed Cerner AMS for entire Clinical Information Services Department. AMS Operational Lead - Cerner's point of contact for all AMS related work. Managed metrics and SLAs of work submitted to Cerner AMS.
- Cerner WSO (web security officer) for organization. Managed all Cerner.com accounts.
- Cerner Go-Lives and Upgrades: Design, Implementation, and Support
- Worked closely with Senior Leadership to prioritize organization's goals
- Demonstrated leadership that fostered commitment, team spirit, pride and trust through coaching, mentoring, recognizing and guiding team members to achieve results through others
- Actively participated in change control. Submitting detailed documentation for all changes made in system.
- Communicated effectively, both verbally and in writing, to peers, management and customers at various levels of the organization.
- Lead design meeting to aid in bridging the gaps in the EHR and documentation requirements set by government, state, and other regulatory agencies.
- Created detail DCWs for build needed in Cerner based off design meetings
- Developed test plans for new application functionality from application/technical support perspective. Collaborated with the business solutions, Quality Assurance Center and clinical community for functional testing
- Prepared and delivered presentations regularly to various audiences using clear, concise and effective communication
Health Information Services - Systems Analyst II Consultant to Perm
iMethods
01.2011 - 01.2012
- Cerner Upgrade: Implementation and Support
- Software application development
- Software system architecture and design
- Database administration
- System integration
IT Clinical Applications - IT Nursing Systems Analyst II
Palmetto Health Information Technology
01.2009 - 01.2011
- Design, Build, Test, Implementation, and Support of various Cerner Functionality: Orders, Caresets, PowerPlans, Mpages, Task Types, Task, MPTL, Order Entry Formats, Powerforms, IView, Common Orders Folders, Outcomes Based Powerplans, Requisitions
- Implemented and Supported CPOE Go-Live
- Built and Supported 2007.19 Code level upgrades
- Created training materials for Powerchart Enhanced View in 2007.19 Code upgrade
- Support: Medication Reconciliation
- Cycle servers in Non-Prod environments through Olympus
- HNA User Application
- Powerchart Application
- PharmNet/MedManger Application
- Building and supporting medication orders.
- Pref Maint Application
- PHADBTools Application
- DCP Tools
- CDM
- Back-Up PharmNet Analyst
Enterprise Scheduler
Palmetto Health Information Technology
01.2008 - 01.2009
- Scheduled various types of appointments and procedures for physicians and patients, via Cerner.
- Pre-registration
Pharmacy Technician
Palmetto Health Baptist Pharmacy
01.2004 - 01.2008
- Work pharmacy task for inpatient pharmacy
- Collected and entered orders into the computer via Cerner PharmNet
- Filled and delivered orders and IVs to the floors. Refilled and verified med carts.
- Kept computerized inventory of controls and performed monthly medication cart reviews.
- Communicated with physicians, nurses, and other pharmacy personnel.
Pharmacy Technician II
Wal-Mart Pharmacy
01.2003 - 01.2008
- Checking inventory levels and ordering pharmacy supplies
- Receiving and organizing pharmacy supplies on shelves
- Assisting customers and answering their questions regarding their prescription orders
- Review and complete a variety of insurance forms
- Retrieving prescription orders and explaining dosage amounts to customers
- Measuring, counting, and weighing tablets for prescription orders
- Maintaining and updating patient profiles in the database
- Receiving and taking inventory of over the counter medications
Education
Bachelor of Science - Health Informatics
Capella University
08.2025
Associates - Arts
Midlands Technical College
Columbia, SC01.2005
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Analytical thinking
- Issue resolution
- Client engagement
- Subject matter expert
- User support
- Cerner Certifications
Certification
- Cerner Certification: Cerner Millennium Specialist Certificate in Clinical Documentation with Iview
- Cerner Certification: Cerner Millennium Specialist Certificate in PharmNet
Timeline
Consultant
IMethods
09.2023 - 05.2025
Consultant
HCTEC
01.2020 - 05.2023
IT Clinical Applications - IT Physicians Systems Analyst II
Prisma Health Information Technology
01.2016 - 01.2020
Information Services - Senior Systems Analyst
Baptist Health
01.2012 - 01.2016
Health Information Services - Systems Analyst II Consultant to Perm
iMethods
01.2011 - 01.2012
IT Clinical Applications - IT Nursing Systems Analyst II
Palmetto Health Information Technology
01.2009 - 01.2011
Enterprise Scheduler
Palmetto Health Information Technology
01.2008 - 01.2009
Pharmacy Technician
Palmetto Health Baptist Pharmacy
01.2004 - 01.2008
Pharmacy Technician II
Wal-Mart Pharmacy
01.2003 - 01.2008
Associates - Arts
Midlands Technical College
Bachelor of Science - Health Informatics
Capella University
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