TENNILLE ROSE
Lynbrook
Summary
Assisted teams in achieving company objectives through effective organizational skills. Supported colleagues by utilizing strong interpersonal abilities. Managed time efficiently to address challenges and solve problems effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Touching Hearts
Lynbrook, NY
09.2025 - Current
- Assist client with daily living activities including bathing, toileting, medication management, and light housekeeping
- Provide companionship, emotional support and encouragement to client.
- Help clients safely move around the nursing home.
- Monitor any changes and reporting them to both my supervisor and the client’s family members in a prompt manner.
Surgical Coordinator
Northwell Health (Surgical Specialties)
Rego Park, NY
08.2024 - 08.2025
- Scheduling and coordinating surgical appointments for general, bariatric, and plastic surgeries.
- Explaining surgical procedures and post operative care to patients.
- Maintaining accurate and up to date patient records.
- Communicating with surgeons to establish a care plan for patients
- Obtaining authorization for upcoming surgeries and in office procedures.
- Submitting consultation charges to insurance.
- Communicates operating time, place and other instructions to patient.
- Communicate with insurance companies to verify out of pocket cost and provider par status.
- Call patients one week prior to confirm their scheduled surgery.
- Responds to patient inquiries related to surgery.
- Acts a a liaison between the patient and the physician about any concerns regarding the surgery.
- Obtain reports for breast cancer patients and coordinate mag seed or needle loc appointments.
- Assists manager in contacting patients who need to schedule an appointment with a general surgeon at our practice.
- Communicates with Revenue Cycle to confirm provider in par status and to start single case agreement when provider is out of network with the patient's plan.
- Arrives surgeries in the system to ensure the provider receives payment accordingly.
- De-escalate tense situations with empathy resulting in issue resolution, satisfied patients, and physicians.
Medical Receptionist/ Internship
Goal Family Medical P.C
Lynbrook, NY
04.2024 - 06.2024
- Verifying patient eligibility and benefits.
- Collecting copays at the time of service.
- Skilled at maintaining reception area while answering multi-line phone systems.
- Scanned important documentation into the patient’s chart.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Supported office staff and operational requirements with administrative tasks
Sales Associate
Rite Aid
Great Neck, NY
04.2023 - 02.2024
- Assisted manager in delegating tasks and responsibilities to team members.
- Demonstrated leadership skills by creating a positive and productive work environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed end-of-day store closing procedures.
Sales Associate (Per Diem)
Aeropostale
Valley Stream, NY
07.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations. Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Public Health
SUNY College At Old Westbury
Old Westbury, NY05.2026
High School Diploma -
Bayside High School
Bayside, NY06.2022
Skills
- Authorizations
- Service Recovery
- Phone Etiquette
- Data Inputting
- Organization Skills
- Time Management
- Problem-Solving
- Professional Demeanor
- Teamwork and Collaboration
- Multi-tasking strength
- Conflict Resolution
- Reliable and punctual
Certification
- Citi Program: GDPR & Human Subjects Research in the US
- Citi Program: Social and Behavioral Responsible Conduct of Research
Timeline
Caregiver
Touching Hearts
09.2025 - Current
Surgical Coordinator
Northwell Health (Surgical Specialties)
08.2024 - 08.2025
Medical Receptionist/ Internship
Goal Family Medical P.C
04.2024 - 06.2024
Sales Associate
Rite Aid
04.2023 - 02.2024
Sales Associate (Per Diem)
Aeropostale
07.2022 - 02.2023
Bachelor of Science - Public Health
SUNY College At Old Westbury
High School Diploma -
Bayside High School