Tennille Wilkinson
Austin,TX
Summary
Detail-oriented Real Estate Leasing Agent with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Reservation Agent
HotelPlanner
01.2024 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Verified customer information including contact details and payment method.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Real Estate Agent
Apartment Living Locators
12.2020 - 04.2024
- Provided guidance on complex customer service issues.
- Provided exceptional customer service in a courteous manner.
- Coordinated move-in dates, deposits and other details with landlords or property managers.
- Provided detailed information on apartment availability, prices and amenities to potential renters.
- Conducted tours of available apartments for prospective renters.
- Assisted clients in completing rental applications and provided them with necessary documents.
- Advised clients on rental market trends, pricing and locations.
- Researched local neighborhoods to ensure that the best options were presented to customers.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions
Assistant Property Manager
AIM Realty Management
09.2019 - 03.2020
- Managed a portfolio of 25 properties totaling over 200 rental units
- Answered phone calls from clients regarding their questions about the real estate market or specific properties for sale.
- Reviewed and processed all signed leases in the system to ensure accuracy.
- Maintained, updated, and organized tenant files for future reference.
- Drafted lease agreements and collected security deposits from tenants.
- Negotiated terms of new leases with prospective tenants.
- Prepared legal documents such as eviction notices, late payment letters, or other court filings as needed.
- Provided excellent customer service both in person and over the phone.
- Greeted visitors at the office during business hours and answered any questions they had about available rentals.
- Distributed and followed up on tenant renewal notices.
Leasing Consultant
BG Staffing - BG Multifamily
09.2013 - 08.2019
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Education
Business Management Program -
UEI College
Van Nuys, CATexas Real Estate License Courses -
Champion School of Real Estate
Houston, TXSkills
- Excel
- Microsoft Word
- Powerpoint
- Yardi
- Travel reservations
- Telephone reception
- Telephone reservations
- Customer reservations
- Upselling proficiency
- Schedule maintenance
- Call control
- Phone etiquette
- Sales
- Reservation software
- Customer engagement
- Resume scanning
- Applicant assessment
- Recruitment
- Pre-screening candidates
- Background checking
- Interviewing techniques
- Outbound calling
- Online job boards
- New hire paperwork processing
Timeline
Reservation Agent
HotelPlanner
01.2024 - Current
Real Estate Agent
Apartment Living Locators
12.2020 - 04.2024
Assistant Property Manager
AIM Realty Management
09.2019 - 03.2020
Leasing Consultant
BG Staffing - BG Multifamily
09.2013 - 08.2019
Business Management Program -
UEI College
Texas Real Estate License Courses -
Champion School of Real Estate
Similar Profiles
Dawna WymanDawna Wyman
Reservations Specialist at HotelPlannerReservations Specialist at HotelPlanner
Kayla-Nicole McKinleyKayla-Nicole McKinley
Concierge at HotelPlannerConcierge at HotelPlanner
Rachel MulholandRachel Mulholand
Customer Service Representative at HotelPlannerCustomer Service Representative at HotelPlanner