Tennille Williams

• Improved customer satisfaction by ensuring consistent quality of food and service.
• Streamlined operations for increased efficiency by implementing staff training programs.
• Enhanced team performance with regular evaluations and constructive feedback.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.

Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.

• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
• Updated patient records with accurate, current insurance policy information.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
• Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Complied with HIPAA guidelines and regulations for confidential patient data.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
• Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Provided training support for new hires, contributing to their successful integration into the team environment.
• Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
• Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Document Electronic Medical Record (EMR) all medical interventions Assure HIPAA and OSHA compliance
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected all payments, processed transactions and updated relevant records.