Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Tennillie Laws

Temple Hills,MD

Summary

With over 20 years of extensive administrative experience at a senior level, I offer a wealth of expertise. What distinguishes me is not only my experience, but also my competitive spirit and strong drive for success. I consistently exceed goals and maximize opportunities. My strength lies in continually improving procedures and outcomes through ongoing evaluation and efficiency enhancements. Additionally, I am highly motivated and technologically adept, possessing comprehensive knowledge in all aspects of office management.

Overview

16
16
years of professional experience

Work History

Referral Intake Specialist

Healthesystems
02.2022 - Current
  • Works with Team Lead, Supervisor and Manager to resolve phone, email, and fax inquiries related to requests for service, referrals, eligibility verification, authorization and other Ancillary Benefit Management
  • Utilizes strong verbal and written communication, listening and organizational skills, ability to multi-task, as well as strong problem-solving and reasoning skills to accomplish this
  • Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary
  • Demonstrates ability to read medical notes, utilization review letters, comprehend instructions, and write short correspondence/memos as well as translate jargon and complex processes into simple, step-by-step instructions
  • Demonstrates attention to detail, ability to work in an ever-changing work flow environment, patience, professionalism, and compassion while handling difficult customers and situations
  • Shows flexibility and a customized approach in meeting all types communication styles and personalities
  • Takes initiative and assumes responsibility where appropriate.

Clerk Typist

Lee County School District
01.2021 - Current
  • Act as central point of contact for information and inquiries on school-related matters
  • Manage incoming calls, visitors and mail
  • Operate electronic mail system and coordinate communications internally and externally
  • Schedule appointments, meetings and events and maintain calendars
  • Coordinate conferences, meetings and special events
  • Create and maintain accurate paper and electronic files and records
  • Maintain attendance and time keeping records
  • Organize substitute teachers to fill specific grade level needs
  • Maintain disciplinary records and prepare suspension and expulsion documentation
  • Provide school-specific administrative support including student services and activities, sports and club fees and forms, locker allocation and student testing
  • Manage inventory and order supplies
  • Ensure school processes and procedures are in compliance with Federal, State and District requirements.

New Patient Specialist

Veronica Shoemaker BLVD
03.2020 - 09.2020
  • Review reports and patient charts in ONCOEMR to identify all new patients at various office locations
  • Follow specific guidelines laid out by individual offices/SOPs
  • Contact patients by phone to obtain basic demographic information prior to their first visit
  • Communicate with other departments as necessary to obtain patient information
  • Send correspondence to the OM of any patients not contacted
  • Advise the patient of their upcoming appointment with date and time
  • Maintain accuracy at all times
  • Follow HIPAA guidelines.

Florida Cancer Specialist RX To Go

Veronica Shoemaker BLVD
01.2019 - 03.2020
  • Answer phones and transfer calls to the appropriate department while giving excellent customer service
  • Provide daily support to pharmacy staff and assist other departments with when asked
  • Give exceptional care to our external customers as well as our internal customers
  • Follow up on prescriptions that have been referred to other pharmacy to ensure that the patients receive there medication in a timely manner if we are unable to fill it
  • Front desk coverage, greet patients who come to pick up there medication
  • First point of contact with vendors and other guest here to see staff for meetings and education conferences
  • Other duties as assigned.

Office Manager

Capital Caring
06.2015 - 09.2018
  • Overseeing the smooth and efficient running of all aspects of the office
  • Assure excellent customer service for patients, families, vendors, and staff
  • Manage and handle the scheduling of the Certified Nursing Assistants
  • Orders office supplies and medical supplies
  • Helps with coordination of ordering and discontinuing of DME
  • Assures that office equipment is serviced and in optimum condition
  • Oversees the cleaning and maintenance of the regional office
  • Prepares check requests for additional postage; secures stamps and certified mail from post office as needed
  • Initiates contract letters for patients in hospital beds in a timely manner
  • Composes, types, and proofread correspondence as requested
  • Maintains hospice forms inventory, making accessible to staff
  • Implementing company policies and ensuring employee compliance.

Education Assistant/ HealthStream Administrator

Capital Caring
01.2011 - 01.2015
  • Coordinates education and events between the Departments of Education and Information Technology, including oversight and support of eLearning Liaisons and eLearning Workstations
  • Coordinates and teaches educational sessions for Capital Caring's eLearning Liaisons
  • Provides technical advice to the eLearning Liaisons in consultation with the IT Department
  • Provide A/V support for Capital Caring education events such as setting up appropriate technologies, recording and editing videos, and setting up webinars sponsored by organizations
  • Primary contact for HealthStream related helpdesk issues
  • Handled the set up and organization of Clinical orientation each month for new hires
  • Assist with creating and editing PowerPoint presentation use as part of orientation
  • Supports activities for any and all education conference and other educational programs and events
  • Sets up /breaks down room as needed, with help from staff, including electronic equipment and/or medical supplies; liaisons with IT when necessary
  • Sets up audio/webinar seminars
  • Maintains various educational databases.

Office Assistant

Capital Caring
01.2009 - 01.2011
  • Draft, edit and proofread correspondence, documents and memorandum
  • Prepare reports, tables, charts, graphs, and presentations
  • Office Manager Duties: include Ordering Medical Supplies, Medical Equipment, and keeping supply room organized
  • Filling out Death Certificates with DC Vital Records online system
  • Putting together Discharge Letter for patient.

Education

Honors Art Society -

Forestville High School
Forestville, MD
05.1995

Skills

  • Office 365
  • Outlook
  • Customer Service
  • Data Entry
  • Document Creation and Maintenance
  • Jira
  • Type a minimum of 65 wpm
  • Zendesk
  • Five9
  • Zoom
  • Help desk
  • SharePoint
  • Live chat
  • Communication skills
  • Customer service
  • Medical Terminology

Assessments

  • Administrative assistant/receptionist, Proficient, 11/01/21, Using basic scheduling and organizational skills in an office setting
  • Customer service, Proficient, 09/01/20, Identifying and resolving common customer issues
  • Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
  • Typing, Proficient, 10/01/21, Transcribing text
  • Social media, Proficient, 11/01/21, Knowledge of popular social media platforms, features, and functions

Personal Information

Willing To Relocate: Anywhere

Timeline

Referral Intake Specialist

Healthesystems
02.2022 - Current

Clerk Typist

Lee County School District
01.2021 - Current

New Patient Specialist

Veronica Shoemaker BLVD
03.2020 - 09.2020

Florida Cancer Specialist RX To Go

Veronica Shoemaker BLVD
01.2019 - 03.2020

Office Manager

Capital Caring
06.2015 - 09.2018

Education Assistant/ HealthStream Administrator

Capital Caring
01.2011 - 01.2015

Office Assistant

Capital Caring
01.2009 - 01.2011

Honors Art Society -

Forestville High School

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Tennillie Laws