Summary
Overview
Work History
Education
Skills
Timeline
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Tennisha Simpson

Tennisha Simpson

Customer Service Professional
Columbus,OH

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

11
11
years of professional experience

Work History

Patient Financial Services Representative

Trinity Health
01.2023 - 02.2023
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Analyzed customer financial records to determine appropriate payment plan.

Advocate Member Service Representative

UnitedHealth Group
06.2022 - 11.2022
  • Trained staff on operating procedures and company services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Verified customer identification and documentation for compliant transactions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Resolved customer issues through thorough dispute investigation.
  • Responded to customer calls and emails to answer questions about products and services.

Fraud Account Supervisor

JPMorgan Chase, JPMorgan Chase & Co
Westerville, OH
09.2021 - 06.2022
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Payment Solutions Associate

Alliance Data Columbus Ohio
Columbus, OH
01.2020 - 09.2021
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Investigated customer credit references and approved credit lines.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Subject Matter Expert

Teleperformance USA
Columbus, OH
04.2019 - 01.2020
  • Improved system performance by eliminating operational gaps and software bugs.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Developed and presented business cases, presentations and reports to senior management.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Monitored and tracked user progress to identify improvement opportunities.

Education

High School Diploma -

Cleveland Christian Academy
Cleveland, OH
07.1998

Skills

  • Demographics Information
  • Operational Requirements
  • Patient Advocacy
  • Patient Registration
  • Billing and Collections
  • Customer Inquiries
  • Financial Counseling
  • Organizational Skills
  • Verbal and Written Communication
  • Conflict Resolution
  • Customer Service
  • EMR Systems

Timeline

Patient Financial Services Representative

Trinity Health
01.2023 - 02.2023

Advocate Member Service Representative

UnitedHealth Group
06.2022 - 11.2022

Fraud Account Supervisor

JPMorgan Chase, JPMorgan Chase & Co
09.2021 - 06.2022

Payment Solutions Associate

Alliance Data Columbus Ohio
01.2020 - 09.2021

Subject Matter Expert

Teleperformance USA
04.2019 - 01.2020

High School Diploma -

Cleveland Christian Academy

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Tennisha SimpsonCustomer Service Professional