Summary
Overview
Work History
Education
Skills
Languages
Timeline

Tennitamara Jean

Lauderdale Lakes,USA

Summary

Results-driven and customer-focused leader with expertise in financial operations, client relationship management, and team development. Proven ability to optimize processes, drive sales, and ensure compliance in banking, property management, and customer service. Passionate about coaching teams and delivering top-tier service.

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

11
11
years of professional experience

Work History

Office Manager

Cabessa Property Management Inc.
Fort Lauderdale, USA
05.2024 - Current
  • Manage payroll, bookkeeping, and financial transactions, including deposits and tenant refunds.
  • Oversee scheduling, attendance tracking, and insurance processing.
  • Ensure efficient property management operations and financial accuracy.

Branch Operations Officer

BankUnited
Wilton Manors, USA
06.2022 - 04.2024
  • Led branch compliance efforts, ensuring adherence to operational policies and audits.
  • Coached team members to achieve sales goals and improve customer service.
  • Managed branch operations, quality control, and risk mitigation strategies.

Account Manager

American Express
Sunrise, USA
04.2019 - 06.2022
  • Strengthened client relationships by providing product knowledge and solutions.
  • Maintained high customer retention by delivering tailored financial services.
  • Mentored new hires, ensuring smooth onboarding and role proficiency.

Relationship Banker

Bank of America
Tamarac, USA
07.2015 - 04.2019
  • Opened and managed consumer and small business deposit accounts.
  • Reviewed high-risk transactions, wires, and compliance documentation.
  • Provided customer engagement and financial guidance to enhance client satisfaction.

Team Leader

Berkshire Hathaway Travel Protection
Fort Lauderdale, USA
06.2014 - 07.2015
  • Supervised a team of 16, ensuring adherence to company guidelines.
  • Conducted call reviews, coaching, and performance assessments.
  • Maintained accurate client records while ensuring excellent service delivery.

Education

Associate Degree - Communications

Montego Bay Community College, Montego Bay, Jamaica

High School Diploma -

Mt. Alvernia High School, Montego Bay, Jamaica

Skills

  • Financial Management & Bookkeeping
  • Team Leadership & Coaching
  • Customer Service Excellence
  • Compliance & Risk Management
  • Certified Notary Public
  • QuickBooks Online Proficiency
  • Microsoft Office Suite

Languages

English, Fluent

Timeline

Office Manager - Cabessa Property Management Inc.
05.2024 - Current
Branch Operations Officer - BankUnited
06.2022 - 04.2024
Account Manager - American Express
04.2019 - 06.2022
Relationship Banker - Bank of America
07.2015 - 04.2019
Team Leader - Berkshire Hathaway Travel Protection
06.2014 - 07.2015
Montego Bay Community College - Associate Degree, Communications
Mt. Alvernia High School - High School Diploma,

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