Teno Julianto
Monterey Park,CA
Summary
Dynamic Front of House Staff Member at Simpang Asia, recognized for enhancing guest relations through exceptional order taking and allergy awareness. Demonstrated professionalism by swiftly resolving complaints and maintaining a welcoming ambiance, contributing to a memorable dining experience. Collaborated effectively with team members to ensure seamless service during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Simpang Asia
10.2022 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted with menu explanations and answered customer inquiries promptly.
- Supported team during busy service periods to maintain workflow efficiency.
- Monitored dining area cleanliness and organized tables for optimal guest experience.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Education
International Language - Social Work
St Mary
Indonesia06.2004
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional appearance
- Handling complaints
- Maintaining ambiance
- Reservation management
- Allergy awareness
- Table setting
- Team collaboration
- Guest relations
- Point of sale systems
Certification
-food hanler
- Rbs certification
- food handler manager
Timeline
Front of House Staff Member
Simpang Asia
10.2022 - Current
International Language - Social Work
St Mary
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