Tensia Dennis

• My job was to deliver over 300 packages a day within a certain time frame.
• The job required lifting, rapid movement, focus, and loaded delivery vans prior to delivery.
• Delivered to 200 houses within a 10 hour workday.
• The job was very fast paced, strenuous, but I became one of the top drivers for my team.
• Transported and safely delivered items to prevent damage or loss.
• Handled merchandise in accordance with product handling standards.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.
• Verified deliveries against shipping instructions prior to delivering to customers.

• I was a trainer at Chick Fil A for 3 years.
• I started as a team member and worked my way up.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Explained goals and expectations required of trainees.

• The lead keyholder for Dollar General.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Supervised and led employees to maintain productivity and customer service levels.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• I ran my shift, responsible for money counting at the end of the night, locking up, and keeping everyone doing their job as well as doing mine.
• My role was to keep shelves stocked, store cleaned, change in registers, and receive food trucks as well.
• I ran the register, ran the floor, received trucks, checked in vendors, monitored for theft, and closed down the store at night.

.

• I was responsible for the entire store 80% of the time when the owner was
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions, and offered product advice.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• My job was to serve and satisfy the customers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Provided exceptional service to high volume of daily customers.

• I worked the customer service pick up and drop off counter.
• I ran my own system for new drop off packages as well.
• I also was responsible for running the late night pick ups for customers who could not make it during regular hours.
• I was responsible for contacting the drivers and locating those packages if the drivers did not respond.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.