Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tenzeal Jambaey

Melbourne

Summary

I am a motivated and confident individual seeking to embark on my corporate journey with a renowned company. I bring enthusiasm and willingness to deliver excellent services to my employers. I can quickly integrate into the work environment. I am a person with good logical thinking ability and teamwork ability, who have the ability to quickly analyze and solve problems. I can actively communicate in my daily work. Improve work efficiency, communication is my strength, it is my specialty to solve problems in time! My dedication to improving my skills and knowledge, as well as overcoming challenges, is unwavering. I am excited for the opportunity to contribute my talents and grow professionally within a reputable organization.

Overview

4
4
years of professional experience

Work History

Supervisor

Novotel Hotel
08.2023 - Current
  • In my current role, I lead a dynamic team in maintaining the highest standards of cleanliness where each room becomes a haven and seamless, luxurious experience for every guest
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for overseeing daily housekeeping operations, I efficiently managed room assignments, ensured timely turnovers, and upheld rigorous quality control and maintaining Novotel Hotel's Reputation as a haven of cleanliness and comfort.


Guest Service Supervisor

W Melbourne Style Department
01.2021 - 01.2023
  • Acted as a primary point of contact for hotel guests, providing personalized service and assistance with all aspects of their stay
  • Managed guest help services and special requests
  • Managed inventory of supplies, including maps, brochures, and other materials, and ordered new supplies as needed
  • Maintained accurate records of guest interactions and requests and reported this information to upper management on a regular basis
  • Handled guest complaints and resolved any issues in a timely and professional manner, ensuring guest satisfaction and loyalty.

Supervisor/Team leader

Westin Hotel/ The King Hotel
01.2020 - 01.2021
  • Conducted regular inspections of rooms and public areas to ensure that they met company standards, and provided feedback and coaching to team members on areas that required improvement
  • Managed inventory of supplies and equipment, and placed orders of new supplies as needed
  • Communicated regularly with clients to ensure that their cleaning needs were being met and to address any concerns or complaints
  • Provided exceptional customer service to clients and guests, and resolved any issues or complaints in a timely and professional manner.

Team leader

Roche Cleaning Service
07.2019 - 01.2020
  • Lead a team in providing exceptional cleaning services to residential and commercial properties
  • Managed team schedules and ensured that all jobs were completed on time and to the satisfaction of the clients
  • Trained and mentored team members, providing ongoing support and feedback to improve their performance
  • Handled customer complaints and resolved any issues
  • Handled various cleaning tools and equipment usage and operating experience with Handy Man skills.

Education

Leadership And Management

ALTEC University
Melbourne, VIC
10.2021

Diploma of Leadership and Management -

ALTEC University
Melbourne, VIC
09.2020

Bachelors in IT Engineering -

Kingdom Of Bhutan
02.2015

Skills

  • With my friendly personality and ability to adapt quickly to new situations,
  • I possess strong communication skills and am comfortable in a leadership role
  • (Multi-Lingual)

  • Quality control /Attention to detail
  • Teamwork
  • Strategic Planning
  • Negotiation
  • Industrial Hygiene
  • Complex Problem-Solving
  • Training and Mentoring
  • Continuous Improvement
  • Hospitality

References

On Request

Timeline

Supervisor

Novotel Hotel
08.2023 - Current

Guest Service Supervisor

W Melbourne Style Department
01.2021 - 01.2023

Supervisor/Team leader

Westin Hotel/ The King Hotel
01.2020 - 01.2021

Team leader

Roche Cleaning Service
07.2019 - 01.2020

Leadership And Management

ALTEC University

Diploma of Leadership and Management -

ALTEC University

Bachelors in IT Engineering -

Kingdom Of Bhutan
Tenzeal Jambaey