Tenzin Chapa
Charles Town,USA
Summary
To receive a position in a company that will utilize my skills in IT Industry, I am a dedicated and motivated professional with adept ability in various Operating Systems, computer programs & hardware devices, troubleshooting, repairing, break/fix. Experienced Technician with over 12 years in hardware repair, have proven ability to work efficiently to solve and fix hardware problems.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. RMA Technician
CIS Secure Computing
Ashburn, VA
11.2019 - Current
- Troubleshoot including component level on PCB when applicable and repair defects/failures on Computer, Video Conferencing, and networking devices as well VOIP phones such as Cisco, Avaya, and Polycom.
- Engage and communicate with customers through emails and phone calls to provide technical support need.
- Process RMA effectively with QA in mind while complete repair in timely manner to return product back to customers.
- Perform required repairs to return systems to full functional and operational state.
- Occasionally assemble and modify sub-assemblies, final assemblies and systems per manufacturing drawings and instructions.
- Test product to ensure proper operation per established test criteria.
- Great communication skills.
- Maintain accurate data, files and documentation as required by company processes and procedure.
- Successfully work cross functionally with other departments within the company.
- Install various operating systems and drivers as well as systems configurations.
- Provide technical consulting and solutions to end users across various departments through gainful technical skills.
- Diagnosed and resolved technical issues in secure computing environments.
- Maintained and repaired various hardware components to ensure optimal system performance.
- Collaborated with cross-functional teams to enhance operational efficiency and workflow processes.
- Trained junior technicians on troubleshooting techniques and equipment handling procedures.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Computer Repair / Cell Phone Repair Technician
Self Employed
07.2017 - Current
- Performed high quality repairs and refurbishment of electronic devices: such as phones/tablets/laptops/desktops/servers/Printers/scanners etc.
- Re-installs software programs or adjust settings on existing software to fix device malfunctions
- Provide answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
- Provide technical support by trouble-shooting and repairing cell phones and all other devices
- Perform repairs using equipment such as solder irons, heat guns, and screw driver sets for cell phones
- Ordered new parts to replace the defective parts.
- Tested complete functionality of the phone after the repair has been performed
- Removing viruses as well as formatting corrupted hard drives.
Data Center Technician (Temp)
Microsoft Data Center (ZT Systems)
Manassas, VA
09.2019 - 10.2019
- Provided support for ZT Systems Data Center Technicians
- Replaced over 10,000 HDD from servers less than projected timeframe.
- Logged both old and new HDD in Excel spreadsheet
IT Warehouse Technician (Temp)
IT Renew
Sterling, VA
06.2019 - 09.2019
- Received old server racks, servers, switches, and storage devices from different clients such as Microsoft, Facebook and Uber
- Input each items into WITS to be received or recycled statuses
- Remove storage devices such HHD, SSD, Flash cards and destroy to protects clients data and assets
- Removed RAMs and CPU from servers for resale
- Ensured reports received from client matches data submitted from out end.
- Removed assets and data from each servers to be process for the next stage
Data Center Technician (Temp)
Microsoft Data Center (ZT Systems)
Ashburn, VA
05.2019 - 06.2019
- Protected company's data integrity and security through following rules and guidelines
- Identified Faulty DIMMS and replaced to maintain fully operational
- Installed new servers and switches as well as ran Ethernet cables and optics
- Performed checks on fans to ensure sufficient cooling in data warehouses
Stock Associate
Banana Republic
Fair Oaks, VA
10.2006 - 05.2017
- Ensuring every visitor experiences a neat, clean, and organized store, processes such as shipment processing, indicating markdowns
- Signing for merchandise, and replenishing recovering sales floors and stockrooms. The position
- Sometimes requires assisting guests and customer interaction in addition to theft and loss preventative efforts. Tasks should receive completion in accordance with company policies and procedures listed. Coordinating with leaders and sale associates to provide professional level customer service
- Maintaining a fully stock sales floor
- Providing customer assistance with stock checks and by giving useful suggestions on merchandises
- Duties also include performing products transfers using the computer system and keeping the sales floor and stock room in a neat and orderly in appearance
Help Desk Internship
Radio Free Asia
Washington DC
06.2012 - 08.2012
- Analyzed various open source applications' interfaces and recommended suggestion for changes for more user friendly
- Worked with users to help set up accounts for web interfaces and gather their complaints and feedback
- Troubleshoot both hardware and software issues on Windows and Linux OS
Field Artillery Surveyor
US Army
Fort Bliss, TX
05.2003 - 05.2006
- Recorded field data and calculations based on azimuths and elevations, drew diagrams of various points, operated and troubleshoot Positioning Azimuth Determining Systems
- Supervised and trained soldiers to perform various tasks include operate and maintain equipment
- Performed all necessary general office functions including but not limited to data entry, operating all Microsoft software programs, organizing and analyzing all inputted data and organizing and delivering all departmental folders
Education
Bachelor of Information Technology - Network
American Inter Continental University
Schaumburg, IL01-2013
Skills
- Mobile, PC, Printer, Laptop, Server, repair
- Troubleshoot components failure and replacement
- Network troubleshoot and configuration
- Relates to technical information easily
- Reliable and knowledgeable
- Take instructions well
- Repairing and maintaining electronic equipment
- Very well computer oriented; Extensive experience with Internet Research, MS Office, Social Media
- Highly organized, quick learner, goal-oriented
- Software - MS Office, VirtualBox, Ubuntu, Windows OS, Linux OS, MS Visio, Windows Server 2008 R2, Adobe Reader, FormatFactory
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Documentation and reporting
- Preventive Maintenance
- Equipment maintenance
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Equipment Repair
- Deadline oriented
- Safety Equipment
- Product Inspections
- Electrical repair
- Performance improvement
- Issue resolution
- Tech-Savvy
- Extensive organizational skills
- Hardware installation
- Document preparation
- Information tracking
- Issue analysis
- Schematic reading
- Complex Repairs
- Computer-assisted diagnostics
- Software configuration
Certification
Certification AWS Certified Solutions Architect(in progress)
Languages
Tibetan
Native or Bilingual
Timeline
Sr. RMA Technician
CIS Secure Computing
11.2019 - Current
Data Center Technician (Temp)
Microsoft Data Center (ZT Systems)
09.2019 - 10.2019
IT Warehouse Technician (Temp)
IT Renew
06.2019 - 09.2019
Data Center Technician (Temp)
Microsoft Data Center (ZT Systems)
05.2019 - 06.2019
Computer Repair / Cell Phone Repair Technician
Self Employed
07.2017 - Current
Help Desk Internship
Radio Free Asia
06.2012 - 08.2012
Stock Associate
Banana Republic
10.2006 - 05.2017
Field Artillery Surveyor
US Army
05.2003 - 05.2006
Bachelor of Information Technology - Network
American Inter Continental University