Tenzin Choeyang
Utica,NY
Summary
Aspiring IT Help Desk Technician with experience troubleshooting, supporting hardware, software, and end users. Backed by military discipline and CompTIA certifications, I bring a proactive mindset, clear communication, and a passion for helping users resolve technical issues efficiently. Eager to contribute to CABVI’s mission of accessibility and inclusion through reliable tech support.
Overview
8
8
years of professional experience
Work History
Resident Counselor
Sitrin Health Care Center
New Hartford, New York
08.2021 - Current
- Effectively communicated the residents' progress and concerns with families and nursing staff.
- Assisted residents with managing stress, controlling anger, and resolving conflicts.
- Maintained accurate documentation of resident interactions and care procedures.
IT Specialist
Army Reserve
Utica, NY
06.2021 - Current
- Installed and configured hardware and software for user workstations.
- Assisted in maintaining the inventory of IT equipment and supplies, tracking assets accurately and efficiently.
- Trained end users on how to use new systems and technologies, providing clear guidance and support.
Combat Engineer
Army
Schofield Barracks, HI
01.2018 - 04.2021
- Coordinated with team members to complete tasks efficiently and accurately.
- Worked efficiently under time constraints and limited resources to complete critical tasks.
- Trained junior team members on equipment use and safety practices.
Education
Thomas R. Proctor High School
06-2017
Skills
- Windows troubleshooting and setup
- Microsoft Office (Word, Excel, Outlook)
- Hardware installation and maintenance
- Basic networking (IP addressing, DNS, DHCP)
- Active Directory
- Inventory and asset management
- End-user support
- Team collaboration with diverse personnel
- Documentation
Certifications
- Certifications: A+(2025), Security+(2025), Network+ (in progress)
Projects
- PC Assembly & Troubleshooting – Built and disassembled multiple PCs for myself, friends and family; diagnosed hardware issues and performed upgrades.
- Active Directory Lab Setup – Installed Windows Server in a virtual environment, configured AD DS, created and managed users, groups, and permissions.
Timeline
Resident Counselor
Sitrin Health Care Center
08.2021 - Current
IT Specialist
Army Reserve
06.2021 - Current
Combat Engineer
Army
01.2018 - 04.2021
Thomas R. Proctor High School
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