TEODORA CORONA
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Pharmacy Clerk
Legacy Community Health
Houston, TX
07.2023 - Current
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions
- Processed payments for prescriptions and accurately completed cash and credit card transactions
- Verified patient information to correctly dispense medications.
Pharmacy Clerk/Customer Service Representative
ExperienceCare Specialty Pharmacy
Houston, TX
09.2021 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate prescription processing
- Streamlined pharmacy operations by maintaining a clean and organized work environment
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Utilized customer service software to manage interactions and track customer satisfaction.
Warehouse Supervisor
Sharps Compliance
Houston, Tx
04.2016 - 01.2021
- Improved warehouse efficiency by implementing new inventory management systems and processes
- Enhanced employee productivity through effective training programs and performance evaluations
- Reduced order processing times by streamlining the picking, packing, and shipping processes
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times
- Reduced order processing time by optimizing workflows and training staff on best practices.
Education
High School Diploma - undefined
Aama Sanchez Charter School
August 2008
Skills
- Customer Service
- Leadership
- Time Management
- Data Entry
- Data Collection
- Complaint Resolution
- Call Management
Certification
HIPAA Certification CPR/BLS Certification
Timeline
Pharmacy Clerk
Legacy Community Health
07.2023 - Current
Pharmacy Clerk/Customer Service Representative
ExperienceCare Specialty Pharmacy
09.2021 - 07.2023
Warehouse Supervisor
Sharps Compliance
04.2016 - 01.2021
High School Diploma - undefined
Aama Sanchez Charter School
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