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Motivated final-year student in Educational and Social Policy with a strong interest in Human Resources and people development. Experienced in customer-facing roles, with proven ability to communicate ffectively, handle conflicts and support individuals in fast paced environments. Currently, seeking an HR internship or entry level position to apply interpersonal and organizational skills while gaining, employee relations and HR operations. Eager to apply academic knowledge in recruitment, employee relations and HR operations while developing professional skills in a corporate environment.

Adaptive and Dedicated to empowering myself, always seeking growth in any department I work in, Set attainable goals for myself and happy with working as a collective.

Proven track record in enhancing agent support processes through data analysis and team morale programs, leading to improved QA metrics. Skilled in empathetic communication and compliance awareness, adept at fostering trust and achieving high customer satisfaction. Managed high-volume calls with efficiency, prioritizing swift resolution.

Teodora Dordevic

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Agent Support Specialist in Italian

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Master of Science - International Politics

Bachelor of Science - Italian Studies

Bachelor of Science - Journalism

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Agent Support Specialist in Italian

Master of Science - International Politics

Bachelor of Science - Italian Studies

Bachelor of Science - Journalism

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