Summary
Overview
Work History
Education
Skills
Timeline
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Teodora Grandov

New York,NY

Summary

Dynamic and adaptable professional with a rich background in customer service and food & beverage roles, notably at Gojkos Pizza. Excelled in enhancing guest experiences through exceptional service and efficient problem-solving. Skilled in cash handling and espresso machine operation, demonstrating a blend of excellent memory and friendly demeanor. Proven leadership in team settings, consistently achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Barista

Gojkos Pizza
12.2022 - 10.2024


Prepared a wide variety of coffee and espresso-based drinks, including cappuccinos, lattes, and specialty beverages, with attention to detail and quality.Delivered exceptional customer service, ensuring each guest had a personalized and welcoming experience.Maintained a clean, organized, and well-stocked workstation in compliance with health and safety standards. Processed customer orders, managed cash registers, and handled transactions efficiently.Collaborated with team members to ensure smooth café operations during peak hours.Trained new baristas on drink preparation techniques, customer service standards, and café procedures.

Food Service Supervisor

Fun Town Splash Town
06.2024 - 09.2024


Greet and seat guests in a polite and friendly manner.Take accurate food and beverage orders and relay them to the kitchen or bar.Serve food and drinks in a timely and courteous manner.Ensure guests have an enjoyable dining experience by being attentive and responsive to their needs.Handle special requests and dietary restrictions with care.Clear tables, clean the dining area, and reset for the next service. Present bills, process payments, and thank guests as they leave. Maintain knowledge of the menu, including daily specials and promotions.Follow all health and safety regulations, including hygiene and food safety standards.

Pool Lifeguard

Fun Town Splash Town USA
06.2024 - 09.2024


Monitored and supervised swimming activities to ensure the safety of all swimmers and guests.Enforced pool rules and regulations, preventing accidents and ensuring a safe swimming environment.Responded swiftly to emergency situations, providing first aid, CPR, or lifesaving measures as needed.Conducted routine safety checks of pool facilities and equipment to ensure proper functionality.Maintained high levels of visibility and alertness to quickly identify and assist swimmers in distress.Educated guests on water safety practices and pool etiquette.Participated in ongoing training sessions to maintain certifications and stay updated on lifeguarding techniques.

Food Waiter

Gojkos Pizza
12.2021 - 05.2024


Greet and seat guests in a polite and friendly manner.Take accurate food and beverage orders and relay them to the kitchen or bar.Serve food and drinks in a timely and courteous manner.Ensure guests have an enjoyable dining experience by being attentive and responsive to their needs.Handle special requests and dietary restrictions with care.Clear tables, clean the dining area, and reset for the next service. Present bills, process payments, and thank guests as they leave. Maintain knowledge of the menu, including daily specials and promotions.Follow all health and safety regulations, including hygiene and food safety standards.

Counter Helper

Fun Town Splash Town USA
06.2023 - 09.2023

Greeted customers warmly and assisted them with placing orders in a friendly and efficient manner.Provided product knowledge and recommendations to customers to enhance their experience and increase sales.Handled customer transactions, operated cash registers, and processed payments accurately.Ensured a clean and organized counter area, replenishing supplies and maintaining stock as needed.Prepared and packaged food or beverages for takeout, ensuring all orders were correct and timely.Assisted with inventory management, restocking shelves, and monitoring product levels.Resolved customer inquiries and complaints to ensure a positive experience.

Bar Waiter

Tamo Daleko Ns
05.2019 - 10.2020

Greeted and seated customers, providing a welcoming and positive dining experience.Took accurate food and drink orders and communicated them efficiently to kitchen staff.Delivered food and beverages in a timely and professional manner.Ensured customer satisfaction by addressing requests, resolving complaints, and offering menu recommendations. Managed multiple tables simultaneously, maintaining a high level of customer service under pressure.Processed customer payments, handled cash, credit cards, and balanced registers at the end of shifts.Maintained cleanliness and organization of dining areas to ensure a pleasant environment for guests.

Education

Bachelor Of Health Care - Health Care

Faculty of Pharmacy
Novi Sad,Serbia
11.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • Safe Food Handling
  • Beverage Preparation
  • Excellent memory
  • Safe Food Handling Practices
  • POS Systems
  • Espresso preparation
  • Food Running
  • FLUENT IN LANGUAGE

Timeline

Food Service Supervisor

Fun Town Splash Town
06.2024 - 09.2024

Pool Lifeguard

Fun Town Splash Town USA
06.2024 - 09.2024

Counter Helper

Fun Town Splash Town USA
06.2023 - 09.2023

Barista

Gojkos Pizza
12.2022 - 10.2024

Food Waiter

Gojkos Pizza
12.2021 - 05.2024

Bar Waiter

Tamo Daleko Ns
05.2019 - 10.2020

Bachelor Of Health Care - Health Care

Faculty of Pharmacy
Teodora Grandov