Teodora Pavlica
Oviedo
Summary
Diligent Provider Solutions Specialist with solid background in smooth hospital operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledge in physician services, medical terminology, EMR software, hospital policies and procedures with proficient use of MS office software applications.
Overview
9
9
years of professional experience
Work History
Provider Solutions Specialist
HCA Healthcare Inc.
12.2022 - Current
- Assist in implementation and support of systems and technologies deployed to physicians and physician offices.
- Planned, developed, tracked and delivered training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
- Round in facility and physician practices to ensure physician support needs are identified and addressed.
- Maintained collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers.
- Monitored and communicated trends and issues that may affect administration/physician relationships.
- Worked with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization,
integration and optimization plans for clinical applications. - Aided in implementation of new EMR system, Meditech Expanse.
- Verified provider access for hospital EMR system to ensure provider can order and document for the correct facilities.
- Worked closely with interdisciplinary team (MSO, DCI) to ensure provider onboarding is executed properly.
- Assisted in GME/Resident onboarding by ensuring providers are correctly built in system to their respective roles and aided with orientation.
Unit Secretary
HCA Healthcare Inc.
03.2021 - 12.2022
- Executed clerical tasks and assisted with unit duties to keep departments running
smoothly. - Prepared new charts, updated existing charts and managed records transfers between facilities.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed unit call reception and routed calls to correct department.
- Monitored unit supply levels and notified management of ordering needs.
Customer Service Representative
Discovery World Furniture
08.2019 - 03.2021
- Organized client contracts, records and reports to strengthen traceability.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Explained benefits, features and recommendations to maximize client retention.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed invoice payments and recorded information in account database.
- Processed and sent invoices, adjustments and credit memos to customers.
Pharmacy Technician
Publix Pharmacy
02.2018 - 07.2019
- Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply
adequate inventory. - Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
Customer Service Representative
Walgreens
02.2015 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Education
Master of Science - Health Services Administration
University of Central Florida
Orlando, FL08.2023
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2021
Skills
- Problem Resolution
- Efficient and Detail-Oriented
- Microsoft Office Expertise
- Provider Support/ Provider Relations
- Administrative Support
- Customer Service
- Account Management
- Quality Improvement
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Additional Information
- Serving on North Florida Division Employee Advisory Group for Oviedo Medical Center ITG.
Timeline
Provider Solutions Specialist
HCA Healthcare Inc.
12.2022 - Current
Unit Secretary
HCA Healthcare Inc.
03.2021 - 12.2022
Customer Service Representative
Discovery World Furniture
08.2019 - 03.2021
Pharmacy Technician
Publix Pharmacy
02.2018 - 07.2019
Customer Service Representative
Walgreens
02.2015 - 01.2018
Master of Science - Health Services Administration
University of Central Florida
Bachelor of Science - Health Services Administration
University of Central Florida
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