TEODORA PAVLICA
Winter Springs,FL
Summary
Dedicated and results-driven professional with a diverse background in healthcare technology, physician relationships, customer service, and operational efficiency. Experienced in implementing, training, and supporting clinical applications and systems. Proven ability to communicate effectively, manage multiple priorities, and streamline processes to enhance productivity and meet organizational goals. Skilled in leveraging expertise in physician services, EMR systems, and hospital policies to drive business growth and improve provider satisfaction. Adept at identifying new opportunities, solve complex challenges, and foster long-term partnerships between providers, providers office staff, and the hospital. Proficient in MS office and dedicated to delivering exceptional service and support to healthcare providers and clients alike.
Overview
10
10
years of professional experience
Work History
Provider Solutions Specialist
HCA Healthcare Inc.
12.2022 - Current
- Assist in implementation and support of systems and technologies deployed to physicians and physician offices
- Planned, developed, tracked and delivered training for providers, hospital business partners, and physician office staff on new and current applications and workflows
- Round in facility and physician practices to ensure physician support needs are identified and addressed, acting as an advocate for physicians and physician office staff needs
- Contributed to division and facility strategic planning with regard physician product lines
- Maintained collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers
- Monitored and communicated trends and issues that may affect administration/physician relationships
- Worked with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications
- Aided in implementation of new EMR system, Meditech Expanse
- Verified provider access for hospital EMR system to ensure provider can order and document for the correct facilities
- Worked closely with interdisciplinary team (Director of Medical Staff, Director of Clinical Informatics, and Provider Relations) to ensure provider onboarding is executed properly
- Developed and maintained positive relationships with providers and provider office staff to create welcome environment to encourage repeat business
- Conducted product demonstrations and presentations on Scheduling Express to capture more surgical volume for the hospital through an innovate, user friendly service
Unit Secretary
HCA Healthcare Inc.
03.2021 - 12.2022
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Prepared new charts, updated existing charts and managed records transfers between facilities
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations
- Managed unit call reception and routed calls to correct department
- Monitored unit supply levels and notified management of ordering needs
Customer Service Representative
Discovery World Furniture
08.2019 - 03.2021
- Organized client contracts, records and reports to strengthen traceability
- Relayed customer feedback to cross-functional teams to improve products and services
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
- Explained benefits, features and recommendations to maximize client retention
- Processed invoice payments and recorded information in account database, processed adjustments and credit memos to customers
Pharmacy Technician
Publix Pharmacy
02.2018 - 07.2019
- Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Prepared prescription labels, promoting accuracy in medication administration and dosing
Customer Service Representative
Walgreens
02.2015 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Addressed inquiries, resolved customer issues and managed customer relations
- Educated customers on special pricing opportunities and company offerings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Education
Master of Science - Health Services Administration
University of Central Florida
Orlando, FL08.2023
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2021
Skills
- Physician & Provider Relationship Management
- Healthcare Technology Implementation & Support
- Strong Interpersonal & Communication Skills
- Problem Resolution
- Efficient & Detail-Oriented
- Goal Oriented
Languages
Serbian
Native or Bilingual
Timeline
Provider Solutions Specialist
HCA Healthcare Inc.
12.2022 - Current
Unit Secretary
HCA Healthcare Inc.
03.2021 - 12.2022
Customer Service Representative
Discovery World Furniture
08.2019 - 03.2021
Pharmacy Technician
Publix Pharmacy
02.2018 - 07.2019
Customer Service Representative
Walgreens
02.2015 - 01.2018
Bachelor of Science - Health Services Administration
University of Central Florida
Master of Science - Health Services Administration
University of Central Florida
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