Teodora Rodriguez
manager
Bonney Lake,WA
Summary
Dynamic leader with a proven track record at S&S Petroleum, adept in crisis management and vendor negotiations, enhancing operational efficiency and reducing costs. Excelled in staff recruitment and conflict resolution, ensuring high levels of customer satisfaction and safety compliance. Achieved significant improvements in productivity and quality assurance through effective team leadership and decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager of Operations
S&S Petroleum
Bonney Lake, WA
10.2022 - Current
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed scheduling, training and inventory control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Addressed customer concerns with suitable solutions.
- Oversaw inventory management activities including ordering supplies as needed.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Enforced federal, state, local and company rules for safety and operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw financial management, budget management, accounting and payroll activities.
- Hired and onboarded team members to meet immediate and expected demand.
- Developed and implemented operational policies and procedures to improve efficiency.
Education
High School Diploma -
Pierce Community College
Tacoma, WA08-2001
Skills
- Staff recruitment
- Conflict resolution
- Time management
- Task delegation
- Customer service
- Safety procedures
- Decision-making
- Employee training
- Vendor management
- Problem-solving
Certification
- Alcohol and cannabis card
- Food handlers card
Timeline
Manager of Operations
S&S Petroleum
10.2022 - Current
High School Diploma -
Pierce Community College
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