Teodora Rodriguez
bonney lake,Washington
Summary
Dedicated Customer Service Professional with strong communication and problem-solving skills. Delivers exceptional support by addressing inquiries and resolving issues effectively. Committed to enhancing customer satisfaction through reliable service and teamwork.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
H&r Block
Fife, WA
12.2025 - 04.2026
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients in understanding tax preparation processes and documentation requirements.
- Utilized CRM software to track client interactions and ensure follow-up communications.
- Educated clients on financial products and services to enhance their overall experience.
- Collaborated with team members to streamline service delivery and improve client satisfaction rates.
- Assisted customers by answering questions and responding to inquiries.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Store Manager in Training
S&S Petroleum
Bonney Lake, WA
10.2022 - 01.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Trained new staff on inventory management and customer service protocols.
- Monitored sales trends to optimize product placement and enhance customer experience.
- Collaborated with team to maintain cleanliness and organization of store environment.
- Implemented promotional displays to drive sales and increase foot traffic.
- Supported inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts -
Pierce Community College
Tacoma, Wa06-2004
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- [Product or service] support
- CRM software
- Feedback handling
- Active listening
- Relationship building
- Data entry
- Staff education and training
- Product knowledge
- Critical thinking
- Microsoft outlook
- Coordination
- Conflict mediation
- [Software] CRM system proficiency
- Clerical support
- Credit adjustments
- Document control
- Complaint handling
- Report preparation
- POS systems expert
- Sales closing
- Microsoft PowerPoint
- Stock management
- Store maintenance
- Call management
- Product sales
- Problem-solving
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Money handling
- Problem resolution
- Customer relations
- Microsoft Excel
- Call center experience
- Computer proficiency
- Task prioritization
- Appointment scheduling
- Data collection
- Administrative support
- Paperwork processing
- Filing
- Prioritization
- Live chat support
Timeline
Customer Service Professional
H&r Block
12.2025 - 04.2026
Store Manager in Training
S&S Petroleum
10.2022 - 01.2025
Associate of Arts -
Pierce Community College