Teodora Vukovic

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
• Organized conferences, team buildings, and various celebrations according to the highest standards.

• Built personal relationships with guests to promote positive experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
• Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.
• Assisted with planning office events and meetings for smooth execution.
• Collaborated with team members and other departments to ensure tasks were completed efficiently and effectively.
• Supported HR functions, including maintaining employee records and assisting with recruitment processes.
• Improved workflow by introducing more efficient document handling and organization practices.

• Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports, and other business documentation.
• Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
• Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.

• Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed orders from head chef to establish productive and timely preparation of meals.
• Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.

• Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
• Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
• Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
• Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
• Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
• Customized standard plans to meet individual abilities and needs.
• Consulted with direct-care staff to implement best methods to achieve therapy goals.

Doing an intership for physical medicine and
rehabilitation

• Proven ability to provide effective education and
  counseling to clients and their families.
• Skilled in collaborating with interdisciplinary
  teams to ensure coordinated care and optimal
  client outcomes.
• Proficiency in implementing evidence-based
  interventions to improve clients' independence
  and functional outcomes.
• Extensive experience in conducting
  comprehensive assessments and developing
  tailored treatment plans for diverse client
  populations.