TEODY CARLO CRUZ

1. Leadership & Team Management

• Supervised team members, assigned tasks, handled escalations, ensured workflow efficiency.

2. Problem Solving & Critical Thinking

• Resolved customer issues, managed emergencies like troubleshooting POS or transaction issue with customers and diagnosing any POS network related issue

3. Technical System Handling

• Used pharmacy systems like IntercomPlus, Point of Sale (POS), and inventory/order management software (telzon)
• Comfortable with enterprise software and knows ticketing systems (service channel)
• Helped troubleshoot over the phone for printer, alarm systems, PC's, Photo printers and telzon issues.
• Assisted with resolving register or pharmacy system errors, handled POS or helped staff with login/system issues.

4. Customer Service & Communication

• Communicated with patients/customers, business partners (vendors) and team members clearly and professionally.
• Explaining tech solutions to non-technical users for the photo kiosks and walgreens app mostly to elderly people.
• Excellent soft skills for tech support — calm, clear, and user-friendly communication under pressure.

5. Attention to Detail

• Followed strict protocols and made sure patients receive the right prescriptions whenever working at the Pharmacy.
• Maintains accurate copies of invoices needed for inspection displaying strong documentation skills.

6. Time Management & Multitasking

• Balanced customer service, inventory, staffing, and pharmacy support under pressure.
• Comfortable managing project timelines, handling concurrent support tasks and making sure all are accomplished in a given shift.

7. Compliance & Data Privacy Awareness

• Ensured HIPAA compliance, handled confidential medical information.
• Understands data protection standards
  
  
  
  

• Part of the team that works together closely with the Store Manager in overseeing the Pharmacy retail operations.
• Acts as the in charge in the absence of the Store Manager.
• Assists the Pharmacist in receiving and interpreting prescriptions.
• Assists the Pharmacist by providing guidance to customers on how to take the medicines and supplements prepared by the Pharmacist.
• Conduct Sales (upsell and cross sell) to customers and also an integral member of the team in elevating Sales base on a given target value.
• In charge of the Nutrition section in conducting sales and inventory.
• In charge of the Sports Nutrition section in conducting sales, inventory, and provides guidance and information in helping customers on how to use Sports Nutrition supplements.
• Handles customer complaints and suggestions and makes sure that each and every customer are addressed properly.
• Oversee E-commerce aspect of the store. Conduct tele sales if required.
• Makes sure that each and every order online are properly prepared and on time.
• Together with the Store Manager conducts team huddle every week to guide other team members with regards to Sales Target, Customer Service, Inventory, Expiry, and other concerns.
• Conduct daily inspection of shelves for proper merchandising, cleanliness and that FEFO is being followed religiously.
• Speaks with Medical Representatives for any updates of new products in the market and inventory level of sku’s.