Teola Scroggins
Upper Marlboro,MD
Summary
Skilled Caregiver and Bartender with a proven track record at Home Centris and Mile High Lounge, adept in providing top-notch care and customer service. Excelled in patient mobility assistance and multitasking in fast-paced environments, enhancing client satisfaction. Demonstrated exceptional verbal communication and organization, achieving significant improvements in client well-being and service efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Home centris
Lanham, MD
09.2023 - Current
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Consulted with client care team to continually update care plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to doctors' appointments and social outings.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Bartender
Plaza 23 Diner
Temple Hills, MD
11.2008 - 12.2025
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Poured wine, beer and cocktails for patrons.
Bartender
Mile high lounge
Clinton, MD
09.2021 - 12.2024
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Poured wine, beer and cocktails for patrons.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Arranged bottles and glasses behind bar to make attractive displays.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted customers and provided excellent customer service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Monitored bar inventory and promptly restocked low items before depletion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Planned and coordinated special events to boost customer numbers and profits.
- Stocked ice bins and coolers as needed throughout shift.
Bartender
Carolina Kitchen & Expresso
Hyattsville, MD
10.2010 - 10.2010
- Poured wine, beer and cocktails for patrons.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
12 lounge
Washington, DC
04.2008 - 12.2009
- Poured wine, beer and cocktails for patrons.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Forestville High School
Forestville Maryland06-1999
Skills
- Verbal and written communication skills
- Housekeeping
- Patient mobility assistance
- Physical therapy support
- Records management
- First aid and safety
- Multitasking and organization
- Lifting and transferring
Certification
Certified phlebotomist technician
Certified food handler and mixologist
Timeline
Caregiver
Home centris
09.2023 - Current
Bartender
Mile high lounge
09.2021 - 12.2024
Bartender
Carolina Kitchen & Expresso
10.2010 - 10.2010
Bartender
Plaza 23 Diner
11.2008 - 12.2025
Bartender
12 lounge
04.2008 - 12.2009
High School Diploma -
Forestville High School
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