Summary
Overview
Work History
Education
Skills
Timeline
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Teon Williams

Atlanta,GA

Summary

Proven problem-solver and communicator, I excelled at VXI by enhancing customer satisfaction and reducing call handling times, showcasing my expertise in customer service and call center operations. At Quiet Logistics, I streamlined processes, demonstrating my ability to improve efficiency. My interpersonal skills and technical proficiency have consistently contributed to my teams' success, achieving significant performance improvements. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Call Center Representative

VXI
01.2024 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Warehouse Worker

Quiet Logistics
09.2023 - 12.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Team Member

Chipotle
02.2022 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Door-to-Door Sales Representative

Vivint
03.2023 - 09.2023
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.

Team Member

Chick-fil-A
01.2020 - 02.2022
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Spencer High School
Columbus, GA

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Operations
  • Communicating with clients
  • Verbal and written communication
  • Call Center Customer Service
  • Customer communications
  • Call Control
  • Appointment Scheduling
  • Answering questions
  • Complaint resolution
  • Payment Processing
  • Product Knowledge
  • Customer service optimization
  • Account updating
  • Calm disposition
  • Building rapport
  • Sales expertise
  • Cash Handling
  • Database Research
  • Customer Relationship Management
  • Quality Control
  • Technical Support
  • Logging call information
  • System Documentation
  • Quality Assurance Controls
  • Interpersonal Skills
  • Product Upselling
  • Technical Troubleshooting
  • Training experience
  • Account Management
  • Data Gathering
  • Quality Assurance
  • Proficient in Software
  • Documentation And Reporting
  • Sales closing
  • CRM Navigation
  • Performance Improvement

Timeline

Call Center Representative

VXI
01.2024 - 09.2024

Warehouse Worker

Quiet Logistics
09.2023 - 12.2023

Door-to-Door Sales Representative

Vivint
03.2023 - 09.2023

Team Member

Chipotle
02.2022 - 10.2023

Team Member

Chick-fil-A
01.2020 - 02.2022

High School Diploma -

Spencer High School
Teon Williams