Teona Dimitrovska
Las Vegas
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Euro Vegas LLC
05.2024 - 09.2025
- Supported marketing campaigns by coordinating social media content and scheduling posts.
- Assisted in the development of promotional materials to enhance brand awareness.
- Conducted market research to identify trends and inform marketing strategies.
- Managed email marketing efforts, maintaining accurate contact lists and tracking engagement metrics.
- Collaborated with team members to organize events that promoted company offerings.
- Analyzed competitor activities and provided insights to improve positioning strategies.
- Coordinated logistics for product launches, ensuring timely execution and resource allocation.
- Maintained project timelines and updated stakeholders on progress of marketing initiatives.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Server
Tuckerman's Restaurant & Tavern
06.2022 - 04.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
- Processed orders using POS system, handling transactions accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints swiftly to uphold restaurant reputation and foster positive relationships.
- Participated in team meetings to discuss service improvements and operational strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Banners Restaurant
05.2022 - 04.2024
- Processed orders using POS system, handling transactions accurately and efficiently.
- Resolved customer complaints swiftly to uphold restaurant reputation and foster positive relationships.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Participated in team meetings to discuss service improvements and operational strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
The Wild Rose Restaurant
09.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
M.M Brico
MacedoniaSkills
- Relationship building
- Social media marketing
- Customer engagement
- Social media platforms
- Market research
- Organization, prioritizing, and multi-tasking
- Time management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Languages
English
Full Professional
Bulgarian
Native or Bilingual
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Marketing Assistant
Euro Vegas LLC
05.2024 - 09.2025
Server
Tuckerman's Restaurant & Tavern
06.2022 - 04.2024
Server
Banners Restaurant
05.2022 - 04.2024
Server
The Wild Rose Restaurant
09.2021 - 02.2022
High School Diploma -
M.M Brico