Teona Olson
Waleska,GA
Summary
Detailed Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Easy Living Service, Inc.
Alpharetta, GA
04.2007 - 04.2024
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delivered in-service continuing education sessions to enhance the knowledge and skills of staff.
- Registered prospective clients for service in face-to-face meetings.
- Raised sales by implementing innovative strategies, leading to increased revenue
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
American Heart Association Instructor
Self Employed Services
Alpharetta, GA
09.2013 - 09.2019
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Used videos, lectures and moderated discussions to engage students during class.
- Instructed CPR, AED, 1st Aid, and Blood Borne Pathogens to adults, children, and infants.
- Maintained communication regarding class schedules, completion status, and ID card with Chattahoochee Tech, a sister training center.
Practice Manager
Bridgemill Eyecare
Canton, Georgia
09.2003 - 04.2007
- Managed vendor relationships for supplies and services related to the practice.
- Coordinated staff recruitment, training, and scheduling activities.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Maintained financial records, including billing and accounts receivable and payable.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Recruited, hired and trained new medical and facility staff.
Education
Some College (No Degree) - Education
Kennesaw State University
Kennesaw, GACNA
Chattahoochee Technical College
Marietta, GASkills
- Customer Service
- Employee Supervision
- Billing
- Payroll Processing
- Scheduling
- Organizational Skills
Certification
- Adult, Child and Infant CPR and 1st aid
- CNA {certified nurses assistant}
Timeline
American Heart Association Instructor
Self Employed Services
09.2013 - 09.2019
Office Manager
Easy Living Service, Inc.
04.2007 - 04.2024
Practice Manager
Bridgemill Eyecare
09.2003 - 04.2007
Some College (No Degree) - Education
Kennesaw State University
CNA
Chattahoochee Technical College
- Adult, Child and Infant CPR and 1st aid
- CNA {certified nurses assistant}
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