Teona Showell
Washington,DC
Summary
Enthusiastic and experienced administrative assistant with over 7 years' experience providing office support in a professional environment. Exceptional organizational skills, good work ethic and commitment to providing a pleasant customer service experience. Seeking a position where I can effectively integrate strategies to develop and expand my existing skills. Proficient in Microsoft Office Suite, case management, and office management skills. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Supervisory Social Service Representative
Department of Human Services
07.2023 - Current
- ● Investigate case history and identify required actions for SNAP, TANF, Medical Assistance, and other public assistance benefits as a Subject Matter Expert (SME) on eligibility systems (DCAS, DC HealthLink, Current, and DIMS),
- ● Orchestrate process improvement strategies and identify problem areas and trends by performing root cause analysis, management surveys, audits, projects, etc., that provide alternatives and recommendations on courses of action.
- ● Conduct quantitative analyses of program activities, resulting in a 2% increase in the timeliness and accuracy of administering government benefits.
- ● Utilize Agile and Waterfall methodologies and data collection techniques to enhance service quality and outcomes by 25%. Implement change management, provide technical assistance, and employ continuous improvement strategies. ● Ensure external, and internal meetings and conference calls function effectively by managing invites and conference call details, organizing meeting logistics, preparing meeting minutes and actions, coordinating follow-up, and booking assisstant with Eligibility and Identifying needs of customers pertaining to benefits and healthcare
- Collect and record information into agency's database
- Updating customers accounts with manual data entry and scanning of new records
- Provide high quality customer service and identifying any required actions from the customer or DHS
- Conducting in-depth research and complied detailed information
- Organizing and updating file systems, keeping records easily retrievable.
Assistant Manager/Recertification Specialist
E&G GROUP
10.2020 - Current
- Generate leases for Move-Ins
- Process applications
- Post & collect rental payments
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Explained eligibility details and affordability options to patients with kindness and respect
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Called applicants to set up appointments and explain benefits processes
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Exceeded customer satisfaction by finding creative solutions to problems
- Prioritized and organized tasks to efficiently accomplish service goals
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Assistant Property Manager
Mission First Housing Group (CPM)
07.2018 - 05.2020
- Service internal and external guest in a professional and friendly manner
- Maintain all residence file folders, always ensuring the protection of sensitive and confidential information
- Maintain a strong relationship with existing tenants to ensure that their needs are met
- Interact with residence providing onsite support with rental questions, leasing options etc
- Responsible for answering incoming calls for internal and external guest
- Point of contact for leasing information, maintenance request and other building inquiries
- Schedule and confirm guest appointments, and building tours for potential residence
- Maintain company database regarding all tenant applications
- Inspect units before move-ins and move outs
- Secure new residence signature for all paperwork
- Collect and post rental payments in residence files
- Request and respond to building maintenance inquiries
- Handled resident complaints and expedited maintenance requests.
Administrative Assistant
House of Lebanon Senior Community (CPM)
02.2017 - 06.2018
- Collected and post all rental payments
- Processed move in and move out paperwork for tenants
- Issued purchase orders for scheduled work by outside contractors
- Assisted with processing invoices for payments
- Assisted Community Manager with preparing reports for inspections, safety meetings and monthly owners' meeting.
Education
3 Year Experienced/ Credit in Criminal Justice -
Fairmont State University
Fairmont, WV01.2015
High school Diploma -
Roosevelt Senior High School
Washington, DC06.2012
Skills
- Customer Relations
- Service Recommendations
- Training and mentoring
- Knowledge of leasing and market conditions
- Multi property management
- Organizational skills
- Critical thinking
- Applicants support and service
- Recordkeeping and data input
- Microsoft Office
- Communication
- Complaint Handling
- Account Updates
- Customer Relationship Management
- Customer Support
Timeline
Supervisory Social Service Representative
Department of Human Services
07.2023 - Current
Assistant Manager/Recertification Specialist
E&G GROUP
10.2020 - Current
Assistant Property Manager
Mission First Housing Group (CPM)
07.2018 - 05.2020
Administrative Assistant
House of Lebanon Senior Community (CPM)
02.2017 - 06.2018
High school Diploma -
Roosevelt Senior High School
3 Year Experienced/ Credit in Criminal Justice -
Fairmont State University