Teondrea Wheeler
MADISON
Summary
Dedicated customer service professional with over 8 years of experience in sales, reservations, and property leasing. Expert in client assistance, product explanation, record maintenance, and appointment scheduling. Demonstrates strong communication skills to build relationships, assess needs, and deliver tailored solutions.
Overview
5
5
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Amazon
MADISON
09.2025 - Current
- Prepared packages for shipment by assembling and sealing boxes.
- Operated material handling equipment to move goods within the warehouse.
- Inspected incoming shipments for accuracy and quality before processing.
- Maintained inventory accuracy through regular stock checks and updates.
- Followed safety protocols to ensure a secure working environment.
Leasing Consultant
Hawthorne residential partners
MADISON
03.2024 - 01.2025
- Assisted prospective residents with property tours and leasing inquiries.
- Coordinated lease agreements and ensured compliance with company policies.
- Managed tenant communications to resolve issues and provide support.
- Conducted market research to enhance property visibility and competitive pricing.
- Organized community events to foster resident engagement and satisfaction.
- Collaborated with maintenance staff to address tenant repair requests promptly.
- Utilized property management software for tracking applications and renewals.
Server/Restaurant Waiter
Kiss Houston
Houston
05.2021 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Managed customer orders accurately and efficiently throughout shifts.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in menu knowledge to enhance guest dining experience.
- Handled cash transactions and processed payments promptly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new servers on company standards and procedures.
Reservations Manager
Kiss Houston
Houston
05.2021 - 06.2023
- Managed reservation systems for optimal guest experiences and service efficiency.
- Coordinated group bookings and special requests across departments to enhance guest satisfaction.
- Resolved guest inquiries and issues promptly and professionally to maintain high service standards.
- Trained staff on reservation policies and customer service protocols.
- Provided training for new reservation agents on computer systems and procedures.
- Managed inventory of available rooms across multiple properties owned by the company.
- Collaborated with marketing to promote special events and packages effectively.
- Cultivated relationships with vendors to secure discounts and special offers for guests, enhancing overall guest experience.
Education
Decatur High School
Decatur, ALSkills
- Package preparation
- Material handling
- Order picking and packing
- Inventory management
- Inventory accuracy
- Customer relationship managementgement
- Reservation systems management
- Reservation systems
- Customer engagement
- Customer service excellence
- Cash handling
- Customer complaint resolution
- Reservation systems
- Effective communication
- Problem solving
- Conflict resolution
- Administrative duties
- Lease coordination
Timeline
Packing, Shipping, and Receiving Assembler
Amazon
09.2025 - Current
Leasing Consultant
Hawthorne residential partners
03.2024 - 01.2025
Server/Restaurant Waiter
Kiss Houston
05.2021 - 06.2023
Reservations Manager
Kiss Houston
05.2021 - 06.2023
Decatur High School