Summary
Work History
Education
Skills
Timeline
Generic

Teonia Ward

Houston,TX

Summary

Proven track record in enhancing customer satisfaction and retention at HEB Grocery Store, demonstrating exceptional problem-solving and communication skills. Excelled in fast-paced environments, adeptly managing multiple tasks with a positive attitude. Achieved significant improvements in service quality by leveraging strong multitasking abilities and a customer-oriented approach.

Work History

Food Service Worker

Dairy Queen
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Customer Service Executive

HEB Grocery Store
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Service Executive

Aldi
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

Assistant Manager

The Right Look
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Work From Home Agent

Primerica
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Education

Diploma -

Palacios High School
Palacios, TX
05.2019

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service
  • Problem-Solving
  • Cleaning and sanitation
  • Strong Communication Skills
  • Team Oriented
  • Fast-Paced Environment
  • Flexible Schedule

Timeline

Food Service Worker

Dairy Queen

Customer Service Executive

HEB Grocery Store

Customer Service Executive

Aldi

Assistant Manager

The Right Look

Work From Home Agent

Primerica

Diploma -

Palacios High School
Teonia Ward