TEONNA CHRISTIAN
San Antonio,Tx
Summary
Hardworking and accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices. Delivers consistent and professional work for every assignment. Detail-oriented in meeting daily business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rate Verification Specialist /Data Entry Operator
IBEX Global
01.2022 - 06.2023
- Outbound calling to debtors to verify the rates of truck loads
- Answering basic questions on paperwork of NOA's, BOL's, and different invoices
- Entering and correcting data from paperwork onto computer files or database systems
- Managed over 50 customer calls per day
Driver
DoorDash
01.2019 - 01.2022
- Achieved consistent safety targets by adjusting driving to different road andtraffic conditions, balancing loads and avoiding dangerous driving actions.
- Deliver products to customers on time and in excellent conditions.
Customer Service Representative / Fraud Specialist
Volt
01.2017 - 01.2019
- Answered inbound calls daily and directed to designated individuals ordepartments.
- Review account and service histories to identify trends and solve issues.
- Detecting preventing, and investigating fraudulent activities within an organization for the customer
Customer Service Representative
Xerox
01.2015 - 01.2016
- Asked probing questions to determine service needs and accurately inputinformation into electronic systems.
- Greet customers warmly and ascertain problem or reasons for calling.
Cashier
Kohls
01.2014 - 01.2015
- Scanned customer purchased, supporting transactions to streamline salesprocess.
- Helped customers find specific products, answered questions, and offeredadvice.
- Processed return items in accordance with store policy.
Education
Esthetics -
Milan Institute - San Antonio
San Antonio, TX08.2017
Sam Houston High School
San Antonio, Texas06.2014
Skills
- Organization
- Adaptability
- Technologically Savvy
- Communication
- Quality Assurance
- Data Entry
- Customer Satisfaction
Timeline
Rate Verification Specialist /Data Entry Operator
IBEX Global
01.2022 - 06.2023
Driver
DoorDash
01.2019 - 01.2022
Customer Service Representative / Fraud Specialist
Volt
01.2017 - 01.2019
Customer Service Representative
Xerox
01.2015 - 01.2016
Cashier
Kohls
01.2014 - 01.2015
Esthetics -
Milan Institute - San Antonio
Sam Houston High School
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