Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teonna Hardy

Washington,DC

Summary

  • Dedicated Rideshare Driver with over 3years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
  • High-performing customer service skills, bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.
  • Smooth driver and experienced versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Knowledgeable candidate provides excellent customer service from all walks of life. Offers directions, answers questions and resolves problems arising. Proactive and dependable with excellent work ethic.

Overview

10
10
years of professional experience

Work History

Uber Partner

Uber
02.2022 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Accepted and processed fares.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Processed payments for rides and provided accurate change when necessary.

Instacart Shopper

Instacart
02.2022 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Pre-assembled containers to be easily selected by packing associates.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted customers and directed to requested products.

Delivery Truck Driver

Amazon
02.2022 - 04.2023
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Removed and unloaded packages from Amazon trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Delivered packages on time while developing new routes with concern for both safety and weather.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Redirected shipments en route in response to customer requests.
  • Enforced on-time shipment of products to create exceptional customer experiences.
  • Tracked time spent on assignments each day for productivity reporting.
  • Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line.

Paint Department Sales Associate

Lowes
08.2020 - 08.2022
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Utilized company website and vendor catalogs to locate special order items for customers.
  • Alerted customers of department promotions and sales to increase overall departmental sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

Certification (Bachelors) - Accounting And Business Management

Penn Foster Career School(Online)
Scranton, PA
2025

No Degree - Cosmetology

Hair Academy II, Inc
Temple Hills, MD
06.2024

Skills

  • Driver Relations
  • Mileage Tracking
  • Wheelchair Assistance
  • Tax Deduction
  • Business Documentation
  • Passenger Security
  • Defensive Strategies
  • Transporting Passengers
  • Driver Hiring
  • Service Dispatching
  • Mathematical Skills
  • Microsoft Windows
  • Personnel Engagement
  • Strategic Initiatives
  • Marketing Initiatives
  • Customer Satisfaction
  • Scheduled Maintenance
  • Mileage and Service Logs
  • Industry Trends
  • Exterior Cleaning
  • Creative Solutions
  • Temperature Regulation
  • Directional Sense
  • Accident Reports
  • Customer Needs Assessments
  • Customer Accounts Management
  • Luggage Assistance
  • Time Management
  • Schedule Management
  • Customer Reservations
  • General Security
  • Insurance Requirements
  • Services Promotion
  • Navigational Tools
  • POS Terminal Operation
  • Commercial Driving Experience
  • Project Requirements
  • Client Support
  • Dispatch Collaboration
  • Public Relations
  • Safe Driving Practices
  • Student Behavior Management
  • Condition Monitoring
  • Hotel and Restaurant Recommendations
  • Emergency Exit Door Operation
  • Issue Triaging
  • Licensing Requirements
  • School Crossing Regulations
  • Monthly Inventory
  • Service Management
  • Clean Bus Interiors
  • Excel Spreadsheets
  • Stocking and Replenishing
  • Ability to Lift 50 Pounds
  • Emergency Repair
  • Adjusting Targets
  • Strong Working Relationships
  • Backlog Management
  • Safe Transporting
  • Satisfaction Monitoring
  • Intuit QuickBooks
  • Local and Long Distance Driving
  • Keep Order on the Bus
  • Monitor Traffic
  • Valid Vehicle Insurance and Registration
  • School Bus Policies
  • Expense Management
  • Two-Way Radio Operation
  • Transportation Logs
  • Follow Routes
  • Coordinate Pickups
  • Customer Experience
  • Valid Driver's License
  • Service Accounts
  • Basic Repairs
  • Fire Extinguisher Use
  • Log Book Maintenance
  • Student Interaction
  • Safe Drops
  • Operational Improvements
  • Hospitable
  • Helpful
  • Safety
  • Communications
  • Closed-Circuit TV Cameras
  • Trained in First Aid

Timeline

Uber Partner

Uber
02.2022 - Current

Instacart Shopper

Instacart
02.2022 - Current

Delivery Truck Driver

Amazon
02.2022 - 04.2023

Paint Department Sales Associate

Lowes
08.2020 - 08.2022

Certification (Bachelors) - Accounting And Business Management

Penn Foster Career School(Online)

No Degree - Cosmetology

Hair Academy II, Inc

Similar Profiles

CREATE PROFILE
Teonna Hardy