Teonna Revis
Newport News,VA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Assistant Linen Manager
Peninsula Hospital Service Inc.
03.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
PCA
The Devonshire
03.2019 - 03.2021
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Unit Secretary
Grady Memorial Hospital
01.2014 - 03.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Patient Access Representative
Grady Memorial Hospital
09.2013 - 01.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - Medical Assisting
ECPI University
Virginia Beach, VA03.2025
Skills
- Business Administration
- Process Improvement
- Emergency Response
- Schedule Management
- HIPAA Compliance
- Letter Preparation
- Medical Office Administration
- Appointment Setting
- Appointment Scheduling
- Front Desk Operations
- Telephone Etiquette
- Patient Scheduling
- Reminder Calls
- Multitasking and Organization
- Work Quality Evaluation
- Pre-Admission Requests
- Patient Check-In
- Post-Discharge Care Coordination
- Registration and Admissions
- Customer Service
- Relationship Building
Timeline
Assistant Linen Manager
Peninsula Hospital Service Inc.
03.2019 - Current
PCA
The Devonshire
03.2019 - 03.2021
Unit Secretary
Grady Memorial Hospital
01.2014 - 03.2019
Patient Access Representative
Grady Memorial Hospital
09.2013 - 01.2014
No Degree - Medical Assisting
ECPI University
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