TeOnna Robinson McQueen

Cashier, Cook, and Presenter

McDonald's

Laurinburg, NC

10.2020 - 09.2022

Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed other duties as assigned by management.
Followed established procedures and requirements for safe food handling, storage and service.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Carried pans and trays of food to and from work stations, stove and refrigerator.
Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Wrapped, dated and labeled food items in storage for safety and freshness.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Helped with purchases and signed customers up for rewards program.
Discounted purchases by scanning and redeeming coupons.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.