Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teonna Smith

Hattiesburg,MS

Summary

Driven Healthcare Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. As a healthcare agent with a proven track record of success in a remote work environment, I bring a unique blend of professionalism, empathy, and adaptability to the table. My extensive experience in navigating healthcare systems, coupled with strong communication skills, enables me to seamlessly assist and advocate for patients from the comfort of my home office. I excel in managing virtual interactions with both clients and healthcare professionals, ensuring a high level of service and satisfaction. With a commitment to efficiency, compassion, and the ability to thrive in a remote setting, I am well-equipped to excel as a healthcare agent, providing top-tier support to those in need.

Overview

5
5
years of professional experience

Work History

Healthcare Agent

Connexionpoint
04.2021 - 09.2023
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Developed relationships with providers and networks to achieve favorable client coverage.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.

Customer Service Representative

Maximus
01.2019 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Hattiesburg High School
Hattiesburg, MS
05.2023

Skills

  • Empathy and Compassion
  • Home Healthcare Assistance
  • Adaptability and Flexibility
  • Customer Service Orientation
  • Computer Literacy
  • Active Listening
  • Telecommuting
  • Remote team player
  • Independent work
  • Self-motivated
  • Remote productivity
  • Proven remote success
  • Effective communication in a virtual environment

Timeline

Healthcare Agent

Connexionpoint
04.2021 - 09.2023

Customer Service Representative

Maximus
01.2019 - 06.2020

High School Diploma -

Hattiesburg High School
Teonna Smith