Teony Bowman
Houghton Lake
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator
MidMichigan Health Park
01.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Front Desk Receptionist
MidMichigan Health Park Houghton Lake
07.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing checking in.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems
- Confirmed appointments, communicated with clients, and updated client records.
CNA
Sevierville Health and Rehabilitation
10.2022 - 07.2023
- Ensured prompt response to call lights, addressing patient needs in a timely manor.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse station.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Documented patient information and care activities in electronic health record.
Patient Services Coordinator
MidMichigan Health Park
02.2022 - 10.2022
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Provided excellent customer service to patients and medical staff.
CNA
Sevierville Health and Rehabilitation
05.2021 - 02.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
The Lighthouse Rehabilitation Roscommon
08.2020 - 05.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
CNA
Sevierville Health and Rehabilitation
10.2012 - 08.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
Hilltop Manor
08.2011 - 07.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Education
Diploma -
Houghton Lake High School
Houghton Lake, MI06.2010
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Customer service
- HIPAA compliance
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Patient check-in
- Electronic health records
- Medical terminology
- Payment processing
- Information collection
- Fee collection
- Multi-line telephone systems
- Calm and effective under pressure
- Gathering information from patients
- Resolving problems
- Payment collection
Timeline
Patient Services Coordinator
MidMichigan Health Park
01.2024 - Current
Front Desk Receptionist
MidMichigan Health Park Houghton Lake
07.2023 - 01.2024
CNA
Sevierville Health and Rehabilitation
10.2022 - 07.2023
Patient Services Coordinator
MidMichigan Health Park
02.2022 - 10.2022
CNA
Sevierville Health and Rehabilitation
05.2021 - 02.2022
CNA
The Lighthouse Rehabilitation Roscommon
08.2020 - 05.2021
CNA
Sevierville Health and Rehabilitation
10.2012 - 08.2020
CNA
Hilltop Manor
08.2011 - 07.2012
Diploma -
Houghton Lake High School
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