Teonya Fowler
Frederick,MD
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
JHCP Frederick
Frederick, MD
02.2008 - Current
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided guidance to patients regarding their care plan or treatment options.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled and confirmed patient appointments and consultations.
- Monitored office supplies inventory and placed orders when necessary.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Maintained a clean work environment by adhering to infection control protocols.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained confidentiality of records relating to clients' treatment
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified insurance coverage for each patient visit.
- Registered patients and scheduled appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted with referrals and prepared medical records for patients.
Education
High School Diploma -
Western Senior High School
Baltimore, MD06-2002
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Payment collection and processing
- Physician assistance
- Insurance billing procedures
- Medical software applications
- Healthcare coding
- Patient registration
- OSHA compliance
- Insurance authorizations
- HIPAA regulations
- ICD-10 coding
- Co-pay collection
- Medical terminologies
- Problem-solving
- Schedule management
- Front desk management
- Emergency procedures
- Patient flow
- Regulatory compliance
- Meeting planning
- Phone and email etiquette
- Positive attitude
- Multi-line telephone management
References
References available upon request.
Timeline
Medical Office Assistant
JHCP Frederick
02.2008 - Current
High School Diploma -
Western Senior High School
Bachelor of Science - Business Management
University of Phoenix