Teosha Etuk
Tulsa,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Patient Care Advocate
CareXM
06.2022 - Current
- Triaged incoming patients based on the severity of their condition, prioritizing urgent cases for immediate attention.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
- Facilitated communication between hospital departments.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Responded to inquiries by directing calls to appropriate personnel.
Technical Support Specialist
Asurion
06.2019 - 06.2021
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
- Troubleshot problems with software, hardware and networking for users.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Tracked changing software and technologies with potential to impact customer requirements.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
TECHNICAL SUPPORT ADVISOR
KELLY SERVICES
11.2017 - 12.2018
- Diagnosing and resolving a wide range of technical issues over the phone
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Take ownership of a call and seeing it through to closure
- Troubleshooting issues over the phone when needed for functionality
- Answering & responding to all calls & requests within agreed time scales
- Informing customers of emerging innovative technology advances
- Handling incoming incidents via the phone/e-mail promptly and effectively.
CUSTOMER SERVICE REPRESENTATIVE
CAP COMMUNITY ACTION CENTER
03.2013 - 09.2015
- Ensuring that a customer’s problem is brought to a satisfactory conclusion
- Completing all administrative tasks and updating records
- Involved in developing a customer service policy
- Collecting and analyzing data to monitor the level of customer service
- Booking appointments for sales representatives to visit potential customers.
CLAIMS PROCESSOR
KEY PERSONNEL
07.2012 - 03.2013
- Contacting doctors' offices or insurance companies if there is a problem
- Validating the information on all medical claims received
- Reviewing and ensuring that there is no missing or incomplete information.
PROVIDER RELATIONS REPRESENTATIVE/CUSTOMER SERVICE
UNITED HEALTH GROUP
11.2011 - 06.2012
- Initiating member billing reconciliation, processing payments and updating billing information
- Responsible for answering questions, writing up orders, and asking for recommendations
- Providing support, help & advice to customers who use the company’s products or services
- Arranging appointments, meeting with potential customers, explaining our products
- Providing excellent customer support, specialized the Medicare sector of the organization
- Assisting members with initializing Prior Authorizations for medications by contacting providers.
DEPARTMENT ASSISTANT
UNIVERSITY OF OKLAHOMA LIBRARY
09.2008 - 05.2011
- Providing patrons with research solutions for projects and class assignments
- Teaching library patrons how to use micro-form machines
- Maintaining Current Periodicals and Micro-forms operational area
- Researching material for inter-library loan & processed incoming micro-forms & periodicals.
Education
Bachelor of Arts - Public Administration
University of Oklahoma
Norman, OKSkills
- Tracking and Documentation
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Data Entry and Maintenance
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Account Management
- Time Management
- Team-Oriented and Cooperative
- LiveChat Messaging
Timeline
Patient Care Advocate
CareXM
06.2022 - Current
Technical Support Specialist
Asurion
06.2019 - 06.2021
TECHNICAL SUPPORT ADVISOR
KELLY SERVICES
11.2017 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
CAP COMMUNITY ACTION CENTER
03.2013 - 09.2015
CLAIMS PROCESSOR
KEY PERSONNEL
07.2012 - 03.2013
PROVIDER RELATIONS REPRESENTATIVE/CUSTOMER SERVICE
UNITED HEALTH GROUP
11.2011 - 06.2012
DEPARTMENT ASSISTANT
UNIVERSITY OF OKLAHOMA LIBRARY
09.2008 - 05.2011
Bachelor of Arts - Public Administration
University of Oklahoma
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