Hi, I’m
TeOsha Mayo
Case Management
Longview,TX
Summary
Observant individual with excellent interpersonal and communication skills, who builds meaningful relationships with clients and families. Experience in working with clients from diverse cultural and religious backgrounds. Experience in offering crisis intervention to help individuals navigate through traumatic experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate Case Manager experienced in mental health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Microsoft Applications & Computer Languages: Microsoft Suite of Office Products
Authorized to work in the US for any employer
Overview
11
years of professional experience
1
Certification
Work History
Community Healthcore
Qualified Mental Health Professional
08.2022 - 05.2023
Job overview
- Case management
- Confidential documentation of client information, session notes, safety plans, assessments, etc
- Collaborated with team members, other agencies, nurses, nurse practitioners, and psychiatrist
- Referred and/or connected clients to community resources
- Taught coping skills from approved curriculum
- Worked with varying mental health diagnoses
- Traveled to meet clients in home, in community, or different offices
- Established rapport with clients
- Assigned homework to encourage clients to use skills and resources taught to increase independent progress
- Performed client assessments and developed treatment plans.
East Texas Workforce Solutions
Case Manager
12.2021 - 08.2022
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Documentation: case notes, client progress, client information, program information, etc
- Gathered information about client goals, then helped facilitate success of clients' career/ educational goals
- Connected clients to resources
- Worked with team to accomplish day-to-day tasks
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Participated in community events to promote services and engage with public.
Community Healthcore
Qualified Mental Health Professional
12.2019 - 08.2021
Job overview
- Case management
- Working with families of children with behavioral or psychological problems that place them at risk for out of home placement, such as: hospitalization, juvenile detention, RTC, CPS removal, etc
- De-escalating with clients in various situations
- Helping clients work through ongoing personal or family struggles
- Teaching skills to minimize concerning behaviors or situations
- Leading child and family team meetings
- Traveled to client homes, schools, community settings, and various offices to meet with clients
- Used Wraparound approach to come up with individualized, strengths-based treatment plans
- Observed and monitored client behavior and responses to treatment.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
- Performed client assessments and developed treatment plans as well as crisis plans
- Completed suicide screenings
- Collaborated with informal supports and formal supports such as other clinicians, probation officers, outside counselors, relatives, family friends, etc
- Frequently documented and updated client information/data, submitting notes for each encounter
- Provided families with information on available resources and/or connected them to resources
Gregg County Juvenile Probation
Juvenile Supervision Officer/ Administrative Assistant
02.2018 - 04.2021
Job overview
- Oversaw control center, monitoring juveniles, visitors, and employees for signs of suspicious behavior to ensure building safety.
- Verifyed accurate medication count and dispensing medications
- Practiced de-escalation with youth who may be a threat to themselves or others
- Learned to restrain or escort youth using "handle with care" techniques
- Observing and reporting concerning behaviors to the appropriate parties (counselor, crisis line, facility administrator, probation officers, parents, etc.)
- Documenting all events (entries and exits, concerning behavior, important calls, program start and end times, etc)
- Working with a variety of youth with different demographics, mental health diagnoses, oppositional behaviors, and varying criminal charges
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Data entry
- Filing and handling confidential files and documents
- Faxing and/or making copies of paperwork/ legal documents
- Managing inbound/outbound calls for the office
- Handling confidential information for attorneys, probation officers, and law enforcement.
- Collection and processing payments for probation fees or restitution
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Bank of America
Bank Teller
10.2016 - 09.2017
Job overview
- Cash Handling: responsibly handling currency, forms, vouchers, and identification
- Resolving customer complaints and/or inquiries
- Confidentiality/ discretion with both customer and company information
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Scheduling appointments
- Inform customers of best-fit products and/or services for them based on their needs
- Ensuring a positive experience for customers by exhibiting kindness, effective communication skills, problem resolution, and working at a sensible pace
- Answering the phone/ calling customers
- Filing/retrieving documents and supplies
Fred Meyer
Cashier
09.2015 - 10.2016
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsibly handling currency, forms, vouchers, and reviewing identification.
- Resolving customer complaints and/or inquiries
- Ensuring a positive experience for customers by exhibiting kindness, communication skills, and working at a sensible pace.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Wal-Mart
Sales Associate/Cashier
05.2012 - 06.2015
Job overview
- First line contact with Internal / External customer support to resolve complex issues
- Successfully managed customers' inquiries and complaints promptly
- Assisted with stocking, inventory preparations, and cashiering
- Trained newer employees
- Effectively diffused upset callers to offset any escalations by locating appropriate resources for problem resolution.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
Armstrong Atlantic State UniversitySavannah, GA
Bachelor of Science from Psychology
05.2015
Lithia Springs High SchoolLithia Springs, GA
High School Diploma
05.2009
West Central Technical CollegeDouglasville, GA
Patient Care Assistance Certificate
04.2009
Skills
- Microsoft Office
- Case Documentation
- Building Coping Skills
- De-escalation
- Customer Service
- Experience with Children
- Case Management (4 years)
- Behavioral Health Social Work
- Fax and Copy Machine
- Problem-solving
- Team Work
- Administrative Assistance
Certification
CPR/AED CPR/First Aid
Certified Life Coach
Timeline
Qualified Mental Health Professional
Community Healthcore
08.2022 - 05.2023
Case Manager
East Texas Workforce Solutions
12.2021 - 08.2022
Qualified Mental Health Professional
Community Healthcore
12.2019 - 08.2021
Juvenile Supervision Officer/ Administrative Assistant
Gregg County Juvenile Probation
02.2018 - 04.2021
Bank Teller
Bank of America
10.2016 - 09.2017
Cashier
Fred Meyer
09.2015 - 10.2016
Sales Associate/Cashier
Wal-Mart
05.2012 - 06.2015
Armstrong Atlantic State University
Bachelor of Science from Psychology
Lithia Springs High School
High School Diploma
West Central Technical College
Patient Care Assistance Certificate
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