Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tepanga Hancock

Dallas,TX

Summary

Accomplished veterinary nurse with expertise in critical care and Emergency nursing and client communication. Proficient in diagnostic imaging and surgical assistance, ensuring optimal patient outcomes through compassionate care and effective collaboration with veterinary teams. Does well under pressure, punctual, and a team player. BLS and ALS certified.

Overview

9
9
years of professional experience

Work History

Veterinary Nurse

BluePearl Specialty + Emergency - ICU
08.2023 - Current
  • Assisted in administering medications and treatments for critically ill patients.
  • Monitored vital signs and reported changes to veterinarians promptly.
  • Provided support during surgical procedures, ensuring sterile environments.
  • Educated pet owners on post-operative care and medication protocols.
  • Collaborated with veterinary team to develop patient care plans.
  • Trained new staff on standard operating procedures and equipment use.
  • Implemented best practices for infection control in ICU settings.
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
  • Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
  • Maintained accurate medical records for efficient patient care and treatment followup.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
  • Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
  • Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
  • Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
  • Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
  • Administered medications to animals in treatment and documented changes in condition.
  • Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
  • Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
  • Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Obtained patient history from owners and performed physical examinations.

Veterinary Technician

CityVet
09.2020 - Current
  • Assisted in administering vaccinations and medications under veterinarian supervision.
  • Monitored animal health, recording vital signs and behavioral changes for accurate assessment.
  • Prepared surgical instruments and assisted during procedures, ensuring sterile environment.
  • Educated pet owners on nutrition, wellness, and preventative care to enhance animal health outcomes.
  • Conducted laboratory tests, including blood work and urinalysis, to assist in diagnostic processes.
  • Maintained cleanliness of examination rooms and equipment to ensure high standards of hygiene.
  • Provided compassionate care to animals, fostering a calming environment during examinations and treatments.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered vaccinations to variety of animal species.
  • Performed dental cleanings using ultrasonic scaler.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Kennel Technician

Cowtown Canines
06.2018 - 09.2020
  • Provided daily care and enrichment for animals, ensuring optimal health and well-being.
  • Assisted in maintaining cleanliness of kennels, promoting a safe environment for animals.
  • Trained new staff on kennel procedures and best practices, enhancing team performance.
  • Developed and implemented scheduling systems for feeding and exercise routines, improving efficiency.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
  • Reduced stress levels in animals by implementing structured play and exercise routines, promoting physical and mental well-being.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Trained animals in behavioral compliance or other special routines or commands.

Server

TopGolf
01.2017 - 05.2018
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently in fast-paced environment.
  • Trained new servers on menu knowledge and restaurant procedures.
  • Maintained cleanliness and organization of dining area, adhering to safety standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Home Depot
10.2016 - 01.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Managed cash drawer, ensuring accuracy in daily cash handling procedures.
  • Trained and mentored new cashiers on operational protocols and best practices.
  • Implemented inventory management techniques to reduce out-of-stock occurrences.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Developed and maintained positive relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Southwest HighSchool
Fort Worth, TX

Skills

  • Patient monitoring
  • Wound management
  • Veterinary nursing
  • Stress reduction techniques
  • Compassionate care
  • Diagnostic imaging
  • Post operative care
  • Medical record-keeping
  • Surgical assistance
  • Emergency care
  • Laboratory testing
  • Intravenous catheter placement
  • Sample collection
  • Euthanasia assistance
  • Vaccination administration
  • Fluid therapy
  • Dental procedures
  • Medication dispensing
  • Critical care nursing
  • Client communication
  • Animal first aid
  • Animal behavior
  • Anesthesia administration
  • Vital signs monitoring
  • Venipuncture
  • Endoscopy assistance
  • Isolation protocols
  • Bandaging techniques
  • Ultrasound skills
  • Exotic animal care
  • Pharmacy management
  • Orthopedic support
  • Rehabilitation therapy
  • Microchipping
  • Catheter placement
  • Neonatal care
  • Animal restraint
  • Blood transfusion
  • Urinalysis testing
  • Patient diagnostics
  • Surgery and procedure preparation
  • Patient advocacy
  • Responsible and reliable
  • Patient triage
  • Post-surgical monitoring
  • Clear communication
  • Billing and invoicing
  • Inpatient care
  • Intravenous injection
  • Nail trimming
  • Animal vaccinations
  • Medication administration
  • Staff training
  • Medical terminology
  • Wound dressing and suturing
  • Placing urinary catheters
  • Placing Nasogastric Tube

Timeline

Veterinary Nurse

BluePearl Specialty + Emergency - ICU
08.2023 - Current

Veterinary Technician

CityVet
09.2020 - Current

Kennel Technician

Cowtown Canines
06.2018 - 09.2020

Server

TopGolf
01.2017 - 05.2018

Cashier

Home Depot
10.2016 - 01.2018

Southwest HighSchool

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