Tephanie Dural

Answer incoming calls and route them to the appropriate departments.

- Greet and assist patients and visitors.

- Respond to emails and other correspondence in a timely manner.

- Manage appointment calendars for healthcare providers.

- Schedule patient appointments and follow-ups.

- Coordinate meetings and prepare meeting materials.

- Maintain patient records and ensure they are updated and accurate.

- Prepare and file documentation, ensuring compliance with healthcare regulations.

- Assist with the organization of medical records and other proprietary information.

- Assist with patient billing inquiries and insurance verification.

- Prepare and process invoices and payment requests.

- Help gather necessary documentation for claims processing.

- Serve as a liaison between patients and healthcare providers.

- Assist patients with any questions about procedures or policies.

- Follow up with patients regarding appointments and outcomes.

- Maintain a calm demeanor and assist patients and staff during emergencies.

- Keep track of office supplies and order materials as needed.

- Ensure that medical and office equipment is maintained and functional.

- Work closely with healthcare providers, administrators, and other staff.

- Participate in team meetings and provide input regarding office procedures.

- Stay informed about HIPAA regulations and ensure patient confidentiality.

- Assist in preparing for audits and compliance checks.

- Proficient in using electronic health records (EHR) systems.

- Familiar with Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong communication and interpersonal skills.

- Excellent organizational and time management skills.

- Ability to handle sensitive information with discretion.

- Stay current with training on administrative procedures and healthcare regulations.

-Collaborated with the clinical team to help coordinate patient care, ensuring that social needs were addressed alongside medical treatment.

- Greet patients, families, and visitors at the unit and respond to inquiries.

- Provide information to patients regarding unit policies, procedures, and services.

- Assist patients with non-medical needs, such as finding their way around the facility.

- Serve as a communication link between nursing staff, physicians, patients, and families.

- Answer phone calls, take messages, and relay information as necessary.

- Facilitate communication between the medical team and other departments.

- Schedule patient admissions, discharges, and transfers as needed.

- Coordinate appointments for diagnostic tests and consultations with other departments.

- Maintain the unit’s daily schedule and keep track of staff assignments.

- Maintain patient records and ensure they are up-to-date and accurate.

- Scan, File, and organize paperwork, including admission forms, progress notes.

- Process and record patient information in electronic health record (EHR) systems.

- Prepare and maintain charts and reports.

- Order and manage office supplies for the unit.

- Ensure necessary documentation is completed for admissions and discharges.

- Monitor and update the patient status board.

- Ensure that patient confidentiality is maintained in accordance with HIPAA regulations.

- Follow emergency protocols for the unit, including criteria for escalating care.

- Maintain a calm and organized approach during emergencies to assist patients and staff.

- Collaborate effectively with nursing staff, physicians, and other healthcare professionals.

- Attend team meetings and provide input as needed regarding unit operations.

- Participate in staff training and orientation programs for new hires

Proficient with medical software, electronic health records (EHR) systems, and general office software (e.g., Microsoft Office).

- Strong communication skills for interacting with patients, families, and healthcare professionals.

-Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Ensure accuracy in patient documentation and communications.