Tequala Robertson
Oklahoma City,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Marsil express
Oklahoma City, OK
10.2022 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Manager
Rue21
Midway City, OK
09.2021 - 09.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Customer Service Cashier
CVS Pharmacy
The Colony, TX
01.2018 - 06.2020
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
High School Diploma -
J J Pearce High School
Richards, TX06-2017
Skills
- Sales Reporting
- Team Motivation
- Marketing Tactics
- Retail Operations
- Microsoft Office Expertise
- Money Handling
- Staff Supervision
- Policy Enforcement
- Schedule Oversight
- Customer Service
- Customer Complaint Resolution
- POS System Operation
- Positive and Professional
- DOT Compliance
- Organized Mindset
- Relationship Building
- Clear Communication
- Basic Mathematics
- Creative Problem-Solving
References
References available upon request.
Timeline
Delivery Driver
Marsil express
10.2022 - Current
Assistant Manager
Rue21
09.2021 - 09.2022
Customer Service Cashier
CVS Pharmacy
01.2018 - 06.2020
High School Diploma -
J J Pearce High School
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