Tequandria Mpagi
Buckeye,AZ
Summary
Dynamic leader and Clinical Manager with a proven track record in the United States Air Force, specializing in enhancing patient care and safety. Expertise in clinical leadership and staff supervision has resulted in significant improvements in clinic operations and staff performance. Proficient in training and mentoring, fostering high morale while ensuring compliance with regulatory standards. Committed to driving excellence in healthcare delivery through innovative solutions and a collaborative approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
United States Air Force, USAF
Glendale, AZ
05.2022 - Current
Clinical Services Flight Chief
United States Air Force, USAF
Glendale, AZ
05.2022 - 02.2026
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
Medical Specialties NCOIC/Clinical Manager
USAF
Biloxi
07.2020 - 05.2022
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Gastroenterology Technician
USAF
Biloxi, MS
07.2019 - 07.2020
- Enhanced procedure efficiency by preparing and organizing all necessary equipment and supplies for gastroenterology examinations.
- Improved patient comfort by providing thorough explanations of gastroenterology procedures and addressing concerns.
- Maintained a sterile environment during all gastroenterology procedures, adhering to strict infection control protocols to protect both patients and staff members.
- Fostered strong relationships with referring providers by delivering prompt updates on patient progress and collaborating effectively in the development of individualized treatment plans.
Medical Surgical Licensed Practical Nurse
USAF
Biloxi, MS
05.2018 - 07.2019
- Supported continuity of care by maintaining accurate records and facilitating seamless nurse shift transitions through proper hand-off reports.
- Actively participated in team meetings to discuss case management strategies for complex medical surgical cases.
- Contributed to a safe environment through strict adherence to infection control protocols during all procedures.
- Expedited recovery times by implementing appropriate wound care measures and providing timely pain management.
Family Health Licensed Practical Nurse
USAF
Valdosta, GA
04.2017 - 05.2018
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Surgical Licensed Practical Nurse
USAF
Biloxi, MS
08.2015 - 03.2017
- Streamlined communication between surgeons and nursing staff by accurately documenting medical records and updating team members on patient progress.
- Increased patient satisfaction by providing compassionate care, answering questions, and addressing concerns throughout the surgical process.
- Participated in quality improvement initiatives aimed at enhancing overall surgical outcomes and patient experience.
- Supported efficient operating room turnover by assisting with equipment set-up, breakdown, and room preparation for subsequent surgeries.
Education
Practical Nursing Technology - Practical Nursing
Community College of The Air Force
Montgomery, AL12.2020
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Team management
- Patient records administration
- HIPAA
- Patient safety
- Onboarding and coaching
- Direct patient care
- Medical procedures
- Advocacy and counseling
- Organizing staff schedules
- Specimen handling
- Phlebotomy
- Staff development
- Managerial experience
- Records management
- Clinical instruction
- Patient education
- Compliance oversight
- Quality improvement
- Clinical documentation
- Quality control
- Appointment scheduling
- Revenue cycle management
Certification
- EMT - Emergency Medical Technician
- EMT Instructor
- BLS/CPR
Timeline
Licensed Practical Nurse
United States Air Force, USAF
05.2022 - Current
Clinical Services Flight Chief
United States Air Force, USAF
05.2022 - 02.2026
Medical Specialties NCOIC/Clinical Manager
USAF
07.2020 - 05.2022
Gastroenterology Technician
USAF
07.2019 - 07.2020
Medical Surgical Licensed Practical Nurse
USAF
05.2018 - 07.2019
Family Health Licensed Practical Nurse
USAF
04.2017 - 05.2018
Surgical Licensed Practical Nurse
USAF
08.2015 - 03.2017
Practical Nursing Technology - Practical Nursing
Community College of The Air Force