Tequawn Harding
West Chester
Summary
Dynamic professional with extensive experience at GE Aerospace, excelling in systems troubleshooting and project management. Proven ability to enhance team performance through effective communication and critical thinking. Adept at utilizing advanced software tools to optimize processes, ensuring high levels of customer satisfaction and achieving project objectives efficiently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
Work History
Engineering and Migration Support
Ge Aerospace
Cincinnati
06.2025 - Current
- Update computer software and hardware add and remove programs Imaging/deployment methodologies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Store Support Specialist (Contract)
Speedway LLC/ 7-Eleven
Enon
10.2023 - 06.2024
- Train, evaluate and motivate Optic Team members
- Oversee support for all Speedway locations
- Manage Tank Integrity project assignment and completion
- Coordinate escalation of cases to internal and external partners for resolution
- Analyze team performance to ensure proper metrics are being met
- Coaching team members to improve metrics
- Review cases to ensure proper troubleshooting is completed or correct items has been ordered
- Timely communicates critical events to team leads and supervisors
- Collaborate with internal and external partners for proper processes and procedures
- Manage report in ServiceNow for part orders, personnel performance and queue management
Incident Manager (Contract)
Comcast
01.2022 - 02.2023
- Analyze and ticket events based on the alarms and/or automated system which includes knowledge of IVR and correlation.
- Coordinates with other roles, inside and outside the operation of (XOC) department also working with HFC on issues are suspected of working with multiple node issues at the headend and other related issues.
- Escalates outage events and /or impairments to the appropriate individuals and organizations.
- Track scheduled network maintenance activities in applicable tools and analyze the duration.
- Manages communications throughout the call for resolution opportunities with customer, field staff and internal staff as well.
- Review and track schedules maintenance for (planned or unplanned outages) maintains XOC dashboard using defined procedures so that each affected area receives notice as required.
Production Lead
Coca-Cola Consolidate
05.2020 - 11.2021
- Supervised 36 employees.
- In charge of all equipment/asset management
- Troubleshot laptops, skew scanners, copy machines, time tracking system, and any other additional production floor systems.
- Conducted yard checks and utilized SAP to find loads sent to our distributors and venders.
- Managed employee PTO/leave and communicated with other departments for coverage.
- Conducted monthly safety training for myself as well as my employees.
- Monitored emails for priority loads that needed to be loaded and shipped out.
- Input daily reports and updated systems, managed accident reports, and communicated to upper management.
Help Desk Specialist (Contract)
DC/TCS/NBC
10.2018 - 02.2020
- Client was NBC - Member support remote access for Windows, Mac computer install and admin rights.
- Handled 60-80 inbound calls per day.
- Helpdesk Support for Mobile devices: iPhone/ iPad and Android device
- Conducted software upgrades/updates.
- Worked with ServiceNow/SNOW Processing, Sorting and Assigning tickets through incidents.
- Correspondent emails, live chat, use of software such as DUO, RSA token for Security
- Monitored use of pulse and citrix systems java script adobe installer C++ application
- Monitored Microsoft azure and networking other software such as Cisco AnyConnect
- Global protect security systems cisco core security also cisco date center core.
Call Coordinator/ FE OPS Processor Quality Assurance T1
NSC Global
10.2017 - 07.2018
- Dispatched technicians to provide IT solutions for USA, Canada, England, India, and Japan
- Verified technicians’ arrival/ departure times to sites via on call company cell phone.
- Maintained a spreadsheet for confirmed hours worked and entered them in a timesheet/ payroll system.
- Sorted and assigned tickets through incidents, tasks, and shoulder taps.
- Verified jobs are accurately updated, resolved, and closed.
- Reported any discrepancies and ensuring all tasks are completed.
- Maintained ticket inventory.
Project Manager (Contract)
General Electric
01.2016 - 08.2016
- Vendor Management - maintained rosters of Contractors through tickets and emails worldwide
- Serviced over 60K employees across the globe (countries like England, Germany, Brazil and many more)
- Facilitated contingent workers to Fieldglass update email sponsor for Fieldglass to terminate, rehire or extend contingent workers contract, as well as realign under new Leadership.
Education
Bachelor of Science - Major IT Cybersecurity, Minor: Organizational Leadership
Wright State University
Fairborn, OH01.2021
Bachelor’s Degree - Business Programming Systems Analysis
Cincinnati State Technical Institution
Cincinnati, OH10.2017
Skills
- Proficient in using software and hardware to manage remote systems
- Skilled in systems troubleshooting, installation, and maintenance
- Proficient in using Microsoft Office
- Ability to think swiftly on one's feet to resolve issues
- Excellent ability to handle tasks with accuracy and efficacy
- Excellent ability to communicate with various demographics of people
- Exceptional problem solving
- Critical thinking
- Time management skills
- Incomparable detail orientation
- Admirable organizational skills
- Innovative
- Enthusiastic
- Confident
- Efficient
- Dedicated team player
- Ability to learn new tasks quickly
- Adapt to changing environment
- Goal-oriented
- Dedicated to high levels of customer satisfaction
- Active Directory – Admin Rights
- SAP Fieldglass
- Kronos systems
- Remote access Via Bomgar
- Firewall and Firmware updates
- Cisco AnyConnect
- Citrix
- Pulse
- Duo
- RSA Token for security
- ServiceNow / SNOW Ticketing System
- SQL Software Migrations
- Imaging/deployment methodologies
Qualification Highlights
- Proficient in using software and hardware to manage remote systems.
- Skilled in systems troubleshooting, installation and maintenance.
- Proficient in using Microsoft Office.
- Able to think swiftly on feet to resolve issues.
- Excellent ability to handle tasks with accuracy and efficacy.
- Excellent ability to communicate with various demographics of people.
- Exceptional problem solving, critical thinking, and time management skills.
- Incomparable detail orientation.
- Admirable organizational skills.
- Innovative, enthusiastic, confident, efficient, and dedicated team player.
- Ability to learn new tasks quickly and adapt to changing environment.
- Goal-oriented and dedicated to high levels of customer satisfaction.
- Active Directory – Admin Rights, SAP Fieldglass Kronos systems.
- Remote access Via Bomgar, Firewall and Firmware updates.
- Cisco AnyConnect, Citrix, Pulse, Duo, RSA Token for security.
- ServiceNow / SNOW Ticketing System / SQL Software Migrations, Imaging/deployment methodologies.
Languages
Spanish
Limited
Timeline
Engineering and Migration Support
Ge Aerospace
06.2025 - Current
Store Support Specialist (Contract)
Speedway LLC/ 7-Eleven
10.2023 - 06.2024
Incident Manager (Contract)
Comcast
01.2022 - 02.2023
Production Lead
Coca-Cola Consolidate
05.2020 - 11.2021
Help Desk Specialist (Contract)
DC/TCS/NBC
10.2018 - 02.2020
Call Coordinator/ FE OPS Processor Quality Assurance T1
NSC Global
10.2017 - 07.2018
Project Manager (Contract)
General Electric
01.2016 - 08.2016
Bachelor of Science - Major IT Cybersecurity, Minor: Organizational Leadership
Wright State University
Bachelor’s Degree - Business Programming Systems Analysis
Cincinnati State Technical Institution
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