Onesite
Tequessa Hunter
Atlanta ,GA
Summary
Well-qualified Residential Property Manager ] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Total Loss Claim Specialist
State Farm Insurance Company
07.2022 - Current
- Investigates, evaluates, negotiates, and settles total loss vehicle claims in an assigned area to include verification of coverage and extent of damage, which may require contact by telephone, email, correspondence, or other electronic media
- Applies knowledge of policies, procedures, laws, statutes, and insurance regulations when determining property damage
- Uses various electronic resources for claim handling
- Works in partnership with and provides instruction to claim associates.
Auto Weather Catastrophe Total Loss Associate
State Farm Insurance Company
01.2022 - 07.2022
- Applies State Farm's customer service philosophy to handle Auto Weather and Catastrophe (AWC) total loss claims in a team environment
- Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close assigned files
- Collaborates with internal partners and interfaces with external vendors in securing releases and performing other duties on total loss claims.
Property Manager
Brittany Place Apartments ( Tax Credit/HUD)
07.2021 - 01.2022
- Oversaw management of eight team members while providing general service to tenants.
- Business Process Review Audit & Response preparation.
- Budget preparation
- Data entry (invoices)
- Vendor Management
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- File detailed organization
- Ensure that residents and property was in compliance with the HUD rule and guideline at all times.
Assistant Property Manager
Brittany Place Apartments ( Tax Credit/HUD )
03.2020 - 07.2021
- Escalated major issues to the property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Business Process Review Preparation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Processed security deposit refunds.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Agent
Brittany Place Apartments (Tax Credit/HUD)
02.2016 - 03.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Annual Recertification Processing ( Tax Credit)
- Initial Intake Eligibility Determination
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Conducted property tours to highlight features of properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Intake Loss Reporting Claim Associate
State Farm Insurance Company
02.2015 - 02.2016
- Captured new loss reports utilizing established workflows and processes
- Gathered information, explained applicable coverage and routed claims to appropriate claim segments
- Responsible for providing and maintaining exceptional customer service to State Farm policyholders, agents and other external customers.
Education
BBA - Business Administration
Georgia State University
Atlanta, GA05.2012
High School Diploma - undefined
Columbia High School
Decatur, GA05.2008
Skills
- Legal Compliance
- Budgeting
- Policy Interpretation
- Organization
- Interpersonal abilities
- Marketing and Advertising
- Rent collection
- Resident relations
- Property Inspections
- Maintenance Coordination
- Vendor Management
Software
Yardi
Timeline
Total Loss Claim Specialist
State Farm Insurance Company
07.2022 - Current
Auto Weather Catastrophe Total Loss Associate
State Farm Insurance Company
01.2022 - 07.2022
Property Manager
Brittany Place Apartments ( Tax Credit/HUD)
07.2021 - 01.2022
Assistant Property Manager
Brittany Place Apartments ( Tax Credit/HUD )
03.2020 - 07.2021
Leasing Agent
Brittany Place Apartments (Tax Credit/HUD)
02.2016 - 03.2020
Intake Loss Reporting Claim Associate
State Farm Insurance Company
02.2015 - 02.2016
BBA - Business Administration
Georgia State University
High School Diploma - undefined
Columbia High School
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