Tequesta Mckinney-James
West Palm Beach,FLORIDA
Summary
Dynamic Civilian professional with extensive experience at Palm Beach County Sheriff’s Office, excelling in leadership training and process improvement. Proven ability to enhance operational efficiency and ensure compliance, while fostering cross-department collaboration. Skilled in project management and effective communication, consistently achieving objectives and mentoring teams to success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Corrections Support Personnel
Palm Beach County Sheriff’s Office
West Palm Beach, Florida
09.1998 - Current
- Supervise inmate work details and civilian operations, ensuring compliance with agency policies, security protocols, and safety procedures.
- Provide leadership and mentoring as a certified Field Training Officer, training new hires per FDLE Course 1100 standards.
- Evaluate existing operational procedures, and collaborate with management to recommend and implement improvements.
- Coordinate cross-departmental activities to meet objectives and deadlines, maintaining high levels of accuracy and accountability.
- Oversee the verification of inmate identification, visitor screening, and controlled access to secure areas.
- Manage administrative tasks, including record-keeping, mail and commissary account tracking, and legal document verification.
- Serve as a role model of professionalism, integrity, and fairness, in line with PBSO Guiding Principles.
Insurance Verification Specialist Supervisor
Everglades Regional Medical Center
Pahokee, Florida
11.1996 - 09.1998
- Verified patient insurance details for accuracy and completeness.
- Communicated with insurance companies to resolve verification issues.
- Maintained accurate records of insurance information and updates.
- Collaborated with healthcare providers to gather necessary documentation.
- Processed pre-authorization requests for medical services efficiently.
- Trained new staff on insurance verification procedures and best practices.
- Ensured compliance with regulatory requirements in the verification process.
- Supervised internal staff members, such as billing specialists and medical coders, to resolve any discrepancies in patients' insurance information.
Medical Front Office Supervisor
Western Communities Family Practice
Belle Glade, Florida
06.1995 - 10.1996
- Supervised front office staff to ensure smooth daily operations.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and medical providers effectively.
- Trained new employees on office protocols and patient interaction standards.
- Oversaw insurance verification processes for accurate patient billing.
- Developed policies for patient check-in and check-out procedures.
- Organized meetings with vendors and suppliers related to purchasing materials for the practice.
Mail Clerk
United States Postal Service, USPS
Pahokee, Florida
04.1994 - 05.1995
- Managed the collection, sorting, and delivery of incoming mail and packages in a high-volume processing environment.
Education
MBA - Business Administration
Nova Southeastern University
Davie, FL06-2025
Bachelor of Science - Public Administration
Barry University
Miami, FL06-2017
Associate of Science - Corrections Auxiliary
Palm Beach State College
Lake Worth, FL09-1998
Skills
- Project management
- Leadership training
- Team building
- Effective communication
- Problem resolution
- Process improvement
- Compliance management
- Administrative support
- Cross-department collaboration
- Recordkeeping
- Task prioritization
Certification
- Civilian Field Training Officer – FDLE Course 1100, 2021
- Instructor Techniques – Florida Criminal Justice Standards & Training Commission, 2002
- Diversity, Equity & Inclusion Certification – University of South Florida MUMA College of Business, 2021
- Certified Laundry & Linen Manager Credentials - Association of Linen Management, 2025
- Grant writing for Nonprofits & Freelance Writers - Udemy, 2021
Community Involvement
- Risk Management Coordinator, Delta Sigma Theta Sorority, Inc. – Ensure compliance with national policies, conduct training, and reduce liability risks.
- Mentor, Take Stock in Children PBC – Guided at-risk youth toward academic and personal success.
- Founding Charter Member – Police Benevolent Association
- Volunteer – Palm Beach Sheriff’s Office Special Events Unit #21
Timeline
Corrections Support Personnel
Palm Beach County Sheriff’s Office
09.1998 - Current
Insurance Verification Specialist Supervisor
Everglades Regional Medical Center
11.1996 - 09.1998
Medical Front Office Supervisor
Western Communities Family Practice
06.1995 - 10.1996
Mail Clerk
United States Postal Service, USPS
04.1994 - 05.1995
MBA - Business Administration
Nova Southeastern University
Bachelor of Science - Public Administration
Barry University
Associate of Science - Corrections Auxiliary
Palm Beach State College
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